Summary
Overview
Work History
Education
Skills
References
Timeline
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Valerie Johnson

Magna,United States

Summary

Versatile and results-oriented professional with a proven track record at Ophir-Spiricon, enhancing operational efficiency and client satisfaction. Expert in blueprint reading and problem-solving, I excel in high-pressure environments, demonstrating exceptional analytical skills and teamwork. Achieved significant improvements in calibration lab processes, underscoring a commitment to excellence and precision.

Overview

15
15
years of professional experience

Work History

CSU ORS Agent, Compliance Agent I

Utah State
Taylorsville, Utah
03.2024 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Completed research to thoroughly understand client requirements.
  • Responded to client inquiries and resolved issues promptly.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Provides exceptional customer service to clients over the phone.
  • Educates and explains case actions, policies, and procedures in a clear and concise manner.
  • Responds to client inquiries while complying with ORS policies and procedures.
  • Conducts research to analyze facts and apply knowledge of the Office of Recovery Services' rules, regulations, and policies.

Examiner

Department of public safety
Taylorsville, Utah
01.2024 - 03.2024
  • Collect and review client information, as well as properly read a record to determine eligibility.
  • Administer written and driving tests, and properly document results.
  • Communicate test findings, evaluate results, and make recommendations.
  • Issue licenses, permits, registrations, certificates, etc.
  • Interpret the State Code, policy, and procedure, and clearly explain them to applicants.
  • Determine when suspended licenses are eligible, and the steps necessary to reinstate them.
  • Analyze whether further medical information is needed prior to issuing licenses.
  • Interact directly with the public in a sensitive and respectful manner.

Estimator

Vulcraft
Centerville, Utah
10.2014 - 08.2022
  • Analyzed blueprints, structural, architectural, mechanical, and civil drawings for data.
  • Quoting customers, and taking orders from customers.
  • Duties involve entering, tracking, and following up on orders and documents.
  • Read and performed quality take-off plan sets.
  • Gathered and prepared all information necessary for estimators to bid and deliver estimates.
  • Maintained, organized, and updated bidding calendar
  • Handled necessary phone calls, emails, and other tasks for the office coordinator.
  • Quoting customers, and taking orders from customers.
  • Duties involve entering, tracking, and following up on orders.
  • Crossed training: Joist, Estimator, 2014-2020.
  • Office Coordinator & Backup Estimator, 2020-2021.
  • Outside Sales Rep for PNW, 2021.
  • Deck Estimator 2022

Calibration Administrator

Ophir-Spiricon
Logan, United States
01.2014 - 10.2014
  • Performed the administration of files, print servers, and user accounts.
  • Created, changed, and deleted user accounts in SAP.
  • Assisted clients by generating RMAs to send in equipment for calibration.
  • Provided pre-quotes, final quotes, and collected POs or credit card data for the accounting department.
  • First point of contact, helping clients with technical and operational aspects.
  • Responsible for the correspondence, upkeep, configuration, and reliable operation of the calibration lab.

Technician

Proctor & Gamble
Bear River City, United States
04.2010 - 10.2014
  • 4/10-1/11: Audited construction in real time.
  • Performed safety walks daily, including the yellow line, and started up the system after insulation.
  • Brought wastewater online.
  • Hourly, daily, and weekly quality checks.
  • Made real-time adjustments to chemicals.
  • 1/11-12/11: Ran and maintained equipment.
  • Performed maintenance to maximize operability.
  • Trained in wastewater treatment, boilers, and chemical treatment.
  • Performed lube schedules, oil changes, calibrations, and quality checks.
  • 1/12-10/13: Worked directly under an Electrical Engineer, performing safety audits.
  • Performed annual training for all employees on LOTO, throwing breakers, and proper PPE.
  • Documented Bus, SCS, IPS, FGS, and PLC with identification tags.
  • Created the company's PM and CM procedures for safe SWI.
  • Labeled all panels with hazardous voltage, area clear, and warning signs.
  • Created a PPE station for frequently used panels.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, Utah
12.2026

Skills

  • Blueprint reading
  • Internet navigation
  • Problem solving
  • Computer literate
  • Inventory
  • Teamwork
  • Critical thinking
  • Analytical skills
  • Set high standards
  • Persistence
  • Microsoft Word
  • Time Management
  • EXCEL
  • MSDS knowledge
  • Windows Efficiency
  • Organization
  • WordPerfect
  • Confidential records management
  • Policy interpretation
  • Records evaluation
  • Document review

References

References available upon request.

Timeline

CSU ORS Agent, Compliance Agent I

Utah State
03.2024 - Current

Examiner

Department of public safety
01.2024 - 03.2024

Estimator

Vulcraft
10.2014 - 08.2022

Calibration Administrator

Ophir-Spiricon
01.2014 - 10.2014

Technician

Proctor & Gamble
04.2010 - 10.2014

Bachelor of Science - Business Management

Western Governors University

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Valerie Johnson