Valerie Johnson
La Grande,OR
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well as a team player and has hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organization.
Overview
15
15
years of professional experience
Work History
Butcher Assistant
Stafford's Custom Meats
10.2018 - 05.2020
- Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses
- Maintained proper food temperatures
- Accepted and examined quality and correctness of daily meat deliveries.
- Wrapped, weighed and labeled and made special orders for customers
- Answered customer questions about specific products and cut meats to specifications
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Educated customers on meat choices and preparation method
- Sanitize with proper sanitizing agents
- Answered telephone & scheduled appointments for pickup/delivery
Deli Manager/Cashier
Elgin Foodtown
07.2017 - 10.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity target.
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Analyzed data and profit and loss statements to compose store budget.
- Coached employees and trained on methods for handling various aspects or sales, complicated issues and ainnicur customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Returmed change and curency and processed debit and credit card payments with a positive accuracy rate.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Examined incoming inventory. merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked and well organized.
- Initiated task schedule to employees based upon individual strengths and familiarity with duties.
- Set and updated weekly work schedules to meet coverage demands by considering tactors like expected customer levels, planned pramotions and individual employee strengths.
- Effectively allocated tasks during high+ traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Mentored new sales associates to contribute to store's positive culture.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowiedge.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocaled merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothy
- Trained team members in successful strategies to meet operational and sales targets
- Assisted with customer requests and answered questions to improve satisfaction.
Private In-Home Caregiver
Department of Adult and Family Homecare Services
12.2014 - 07.2017
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Followed nutritional plans to prepare optimal meals.
- Increased medication and medical terminology knowledge through research and continuing education.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Consistently met demands of clients by providing sufficient numbers of direct care providers.
- Encouraged clients to participate in safe physical activity to help boost mood and improve overall wellness.
- Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
- Completed household management tasks for clients within private home settings.
- Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of longer, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Offered support for clients mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handing daily chores and errands by transporting clients to appointments, cleaning personal spaces and purchasing supplies.
- Facilitated calls to and from field staff to resolve issue's and address any questions
- Checked vital signs on daily basis
- Helped patients safely with mobility assistance
Service Deli Clerk/Cashier
Elgin Foodtown
04.2005 - 12.2014
- Educated about food temperatures
- Educated about sanitizing and mixing proper sanitizing solutions
- Count money
- Team player
- Customer safety
- Food Safety
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Followed federal and state regulations when filing documents for staff
- Managed cashier shifts and breaks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved issues with cash registers, card scanners and printers.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education
State Certified Homecare Worker - In-home Caregiving
01.2016
Skills
- Active listening
- Microsoft Office & POS System
- Organizational skills
- Friendly, positive attitude
- Conflict Resolution
- Time management
Timeline
Butcher Assistant - Stafford's Custom Meats
10.2018 - 05.2020
Deli Manager/Cashier - Elgin Foodtown
07.2017 - 10.2018
Private In-Home Caregiver - Department of Adult and Family Homecare Services
12.2014 - 07.2017
Service Deli Clerk/Cashier - Elgin Foodtown
04.2005 - 12.2014
~DHS Training Program - State Certified Homecare Worker, In-home Caregiving
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