Summary
Overview
Work History
Education
Skills
Business Application Skills
Timeline
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VALERIE JONES

SALTILLO,MS

Summary

Dynamic leader with a proven track record at Hawkeye Construction adept in customer service satisfaction, showcasing exceptional relationship- building and microsoft excel skills. Achieved significant growth by forging partnerships and optimizing budget management.

Self-motivated proffesional successful in seizing viable opportunities for expansion and innovation in business.

Background in increasing profits, reduction costs and transforming in customer service.

Overview

19
19
years of professional experience

Work History

Co-Owner

Hawkeye Construction
07.2021 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Established foundational processes for business operations.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Representative

Philips Day-Brite
05.2006 - 11.2022
  • Execute problem-solving skills to determine solutions for clients
  • Get freight Quotes when needed
  • Responsible for taking initiatives to meet goals and objectives
  • Responsible for conducting reviewing customers’ accounts
  • Auditing Orders to ensure correct on the front end, preventing company costs that may incur if something is not correctly entered
  • Freight Damages
  • Managing Orders
  • Responsible for on time fulfillment of Lamp, Ballast and Luminaire orders and successful resolution of any order defects and/or post order issues
  • Utilize Lean principles to drive continuous improvement in key performance indicators and daily metrics, and reduce errors to deliver the highest level of customer satisfaction
  • Help to drive incremental sales and reduce lead times all well as supporting cross functional initiatives to support automation/digitalization efforts and process standardization based on business impact
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Saltillo High School
01.1995

Itawamba Community College
01.1996

Skills

  • Management and organizational skills
  • Great communication skills
  • Open to learning quickly
  • Working knowledge of Microsoft 2010
  • SAP Knowledge
  • AS400
  • Adobe
  • Knowledge of customer database filing
  • Spreadsheets
  • Answering Phones
  • Problem Solving
  • Creating the best environment for customer satisfaction
  • Proficient in SAP
  • Intermediate Excel skills
  • Call center experience with chat functionality
  • Management of customer service via ticketing system
  • Lean Foundation Certification
  • Problem solving of complex customer order issues
  • Customer service
  • Active listening
  • Small business operations
  • Critical thinking
  • Customer relations
  • Data entry
  • Decision-making
  • Problem resolution
  • Policy and procedure implementation
  • Relationship building
  • Sales strategies
  • Call center experience
  • Records management
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Innovation mindset
  • Customer relationship management (CRM)
  • Product knowledge
  • Paperwork processing
  • Business growth
  • Appointment scheduling
  • Order processing
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • Problem-solving
  • Multitasking and organization
  • Technical support
  • Clear communication
  • Clerical support
  • Live chat support
  • Filing
  • Conflict resolution
  • Dispute resolution
  • Multi-line phone talent
  • Visionary leadership
  • Account updating
  • Account management
  • Research
  • Recordkeeping strengths
  • Negotiation strategies
  • Networking strategies
  • Data analysis
  • Conflict mediation
  • Verbal and written communication

Business Application Skills

  • Working knowledge of Microsoft 2010
  • SAP Knowledge
  • AS400
  • Adobe
  • Knowledge of customer database filing
  • Spreadsheets
  • Answering Phones
  • Problem Solving
  • Creating the best environment for customer satisfaction, and trying to continuously improve and find ways to make the company better and looking for ways to save money where applicable

Timeline

Co-Owner

Hawkeye Construction
07.2021 - Current

Customer Service Representative

Philips Day-Brite
05.2006 - 11.2022

Itawamba Community College

High School Diploma -

Saltillo High School

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VALERIE JONES