Valerie Kay Mcintire
Summary
Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
21
21
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
05.2022 - Current
- Maintained a 5 star rating through out employment ranking in the 95th percentile for the Tampa Bay Area
- To date I have completed over 1500 Lyft Rides and over 1900 Uber Rides with acceptance rating over 90% with a 2% cancellation rating
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
- Followed company guidelines and policies when interacting with passengers
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Monitored traffic patterns and adjusted routes to minimize travel time.
Small Business Owner
Valbee's Tees
05.2022 - 12.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Created digital image files for use in digital and traditional printing methods.
- Upheld strict quality control measures by thoroughly inspecting finished products before packaging for shipment or delivery.
- Mobile Notary
Customer Service Representative Team Lead
Insurance Auto Auctions, IAA
07.2018 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Lead Transportation Coordinator
Pasco Transport and Accident Recovery INC
10.2003 - 06.2018
Education
AS Degree - Business Management
SPC College
Skills
- Customer service
- Call center experience
- CRM software
- Inbound and outbound calls
- Complaint handling
- Team coaching
- Teamwork and collaboration
- Data entry
- Excellent communication
- Multitasking
- Time management
Timeline
Rideshare Driver
Lyft And Uber
05.2022 - Current
Small Business Owner
Valbee's Tees
05.2022 - 12.2024
Customer Service Representative Team Lead
Insurance Auto Auctions, IAA
07.2018 - 05.2023
Lead Transportation Coordinator
Pasco Transport and Accident Recovery INC
10.2003 - 06.2018
AS Degree - Business Management
SPC College
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