Valerie Kellar
McHenry,IL
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
17
17
years of professional experience
Work History
Practice Manager
Illinois Cardiovascular Specialist
01.2016 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Collaborate with healthcare providers, patients and insurance companies to obtain prior authorizations for cardiovascular procedure and treatments.
- Review patient medical records and treatment plans to determine the necessary prior authorization requirements.
- Stay informed about changes in insurance regulations, policies and procedures related to prior authorizations.
- Communicate with patients regarding insurance coverage, prior authorization status, and any other financial responsibilities or obligations.
Certified Medical Assistant
Illinois Cardiovascular Specialist
03.2009 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Orthopedic Technician
McHenry County Orthopedics
03.2009 - 11.2009
- Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to supervising physician immediately.
- Optimized patient care by maintaining detailed records of treatments, procedures, and progress notes for each individual case.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
Pharmacy Technician
Jewel Pharmacy
02.2007 - 03.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Medical Assisting
William Rainey Harper College
Palatine, ILHigh School Diploma -
Barrington High School
Barrington, ILSkills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Policy Implementation
- Policy and procedure development
- Payroll Administration
- Electronic Health Records
- New Hire Training
- Workflow Planning
- Human Resources
- Regulatory Compliance
Timeline
Practice Manager
Illinois Cardiovascular Specialist
01.2016 - Current
Certified Medical Assistant
Illinois Cardiovascular Specialist
03.2009 - 01.2016
Orthopedic Technician
McHenry County Orthopedics
03.2009 - 11.2009
Pharmacy Technician
Jewel Pharmacy
02.2007 - 03.2009
No Degree - Medical Assisting
William Rainey Harper College
High School Diploma -
Barrington High School
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