Valerie Koch

• Used scanner to find and pick items for orders. Scanned and placed items in totes, send totes on conveyer to packing departments

• Scanned and pulled items from putwall, packaged in appropriate envelope or box, printed label and send down conveyer to shipping department

• Lifted up to 50 lbs consecutively

• Rotated through series of different stations based on team needs.
• Worked in Pick, Stow, Putwall, Singles, Smart Auto, Receiving and Loading departments.
• Worked hard to learn required tasks quickly to maximize performance.
• Maintained positive working relationship with fellow staff and management.

• My mother fell and broke her hip. After surgery and short hospital stay she was released to home. The incision site became infected and she was prescribed IV antibiotics at home. She also had a rough bout with pneumonia during this time. I cared for her and her day to day responsibilities by:
• Managing finances.
• Scheduling and overseeing medical appointment.
• Managed and administered medicine regimen.
• Cleaned and changed bandages at wound site.
• Administered in home IV therapy.
• Housework, grocery shopping, laundry and preparation of meals.
• Assisted with ADLs, ie. dressing, bathing and walking.

• Operated scanning equipment for price checks and stock replenishment.
• Stocked, replenished, and organized inventory to keep store merchandise fresh.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Answered store and merchandise questions and led customers to wanted items.
• Adhered to safety regulations when handling hazardous materials.
• Demonstrated excellent customer service skills at all time.

• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Processed payments accurately and efficiently with POS system.
• Adhered to state regulations regarding serving alcohol responsibly.
• Performed opening and closing duties including restocking supplies.
• Made friendly conversation with customers to provide enjoyable bar experience.

• Oversaw daily operations of service team, delegated tasks and assignments and trained new employees.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Wrote and submitted accurate end of shift reports to provide management with precise information of sales, daily operations, staff performance and customer satisfaction.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service.
• Processed guest checks using POS system accurately.
• Provided exceptional service to high volume of daily customers.

• Worked closely with doctors, nurses administrative staff to ensure the best patient care and experience.
• Document updates to patient information in medical charts while maintaining HIPPA compliance protecting confidentiality of records.
• Delivered clerical support by handling a range of routine and special requirements.
• Preformed various administrative tasks by filing, copying and facing documents.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Conducted first interview of new applicants and trained new CNAs.
• Made and oversaw shift assignments.
• Resolved issues with CNAs professionally and efficiently.
• Assisted with floor assignments when staff attendence was down.