Valerie Kong Takashima
Las Vegas,NV
Summary
Experienced Home Mortgage Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Skilled in data analysis and negotiation. Promoting 5 years of industry experience and expertise in local real estate markets.
Overview
34
34
years of professional experience
Work History
Home Mortgage Consultant
Efficient Home Mortgage
12.2009 - Current
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases
- Maintained regulations of CRA and HMDA
- Assessed clients' financial data to determine loan suitability
- Advised clients on loan process and specialized topics in home purchasing such as products and services
- Explained different types of loans pertaining to client situations
- Worked with underwriters to fix application problems and resolve issues
- Fielded customer complaints and provided solutions
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Explained very technical financial information to applicants in easy to understand language
- Enhanced customer satisfaction by providing tailored mortgage solutions to fit individual needs.
- Managed a diverse client portfolio, ensuring positive experiences and long-term relationships.
- Streamlined the loan application process for faster approvals and reduced wait times.
Business Banker
Wells Fargo
12.2009 - Current
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Enhanced customer retention through building strong relationships and addressing concerns promptly.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
Personal Banker
Wells Fargo
12.2009 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Operational Manager
Bank Of America
03.1990 - 01.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved team productivity through effective communication, training, and performance evaluations.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Assistant Manager
Bank Of America
03.1990 - 01.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Call Center Lead Manager
Bank Of America
03.1990 - 01.2009
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns.
- Streamlined call center operations for improved productivity and reduced wait times.
- Boosted team morale with regular feedback sessions and employee recognition programs.
- Delivered consistent high-quality service by closely monitoring team performance metrics.
Teller
Bank Of America
03.1990 - 01.2009
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
High School Diploma -
Pearl City High School
Pearl City, HI06.1980
No Degree - Business
Honolulu Community College
Honolulu, HI06.1980
No Degree - Health & Life Insurance Licenses: Health & Life
Kaplan Professional Schools
Las Vegas, NV04.2008
Skills
- Credit History Review
- Networking and Partnership Development
- Customer Service
- NMLS Registration
- Verbal and Written Communication
- Active Listening and Learning
- Microsoft Office
- Time Management
- Data Entry
- Staff Management
- Problem-solving abilities
- Adaptability
- Loan structuring
- Client relationship management
- Team leadership
- Financial analysis
- Conflict resolution
- Credit assessment
- Analytical thinking
- Sales Closing
- Relationship Building
Community Affiliations
- New Hope Las Vegas, Coordinator of Volunteers
- VAREP, Volunteer
- Juvenile Diabetes, Coordinator of Volunteers
- March of Dimes, Volunteer
- United Way, Volunteer
Additional Information
32 years of Banking Experience, 22 years in the Banking Center from Teller, Customer Service Representative, Banker, Teller Lead and Assistant manger. Able to Mange and motivate a staff of over 20 employees and products and services while maintaining a high degree of professional and customer service at all times.
Timeline
Business Banker
Wells Fargo
12.2009 - Current
Personal Banker
Wells Fargo
12.2009 - Current
Home Mortgage Consultant
Efficient Home Mortgage
12.2009 - Current
Operational Manager
Bank Of America
03.1990 - 01.2009
Assistant Manager
Bank Of America
03.1990 - 01.2009
Call Center Lead Manager
Bank Of America
03.1990 - 01.2009
Teller
Bank Of America
03.1990 - 01.2009
High School Diploma -
Pearl City High School
No Degree - Business
Honolulu Community College
No Degree - Health & Life Insurance Licenses: Health & Life
Kaplan Professional Schools
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