Valerie Labrada
Philadelphia,PA
Summary
I am a reliable and organized person who can handle different tasks while maintaining a positive attitude. I am open to taking on extra duties to help the team succeed. I have great people skills and enjoy connecting with customers. I'm excited to learn and grow in a sales role. I understand some sales methods and ways to engage with customers, and I'm eager to improve my communication and organizational abilities.
Overview
7
7
years of professional experience
Work History
Credit Analyst
SKF
11.2024 - Current
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decisionmaking.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
Claims Specialist
SKF
03.2023 - 11.2024
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Sales Associate
Neiman Marcus Last Call
10.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Aided Spanish speaking customers
Receptionist
TDDC
01.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted patients with completing necessary forms and documentation
- Scheduled appointments effectively and ensured that those appointments were on time
- Processed billing and payments, using medical software, and organized staff and doctor meetings.
Food Service Worker
Dunkin' Donuts
08.2017 - 05.2020
- Educated customers about various food options making appropriate recommendations when possible
- Utilized communication and problem-solving skills by listening to customer needs to ensure satisfaction
- Followed procedures for safe food preparation, assembly, and presentation
- Ensured that the work area was kept clean and organized so that the quality of food was exceptional
- Performed duties quickly and efficiently, always finding new ways to increase productivity
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelor of Science - Health Services Administration
Western Governors University
Salt Lake City, UT02-2023
Associate of Science - Biological And Clinical Sciences
Ozarks Technical Community College
Springfield, MO05-2020
Associate of Arts - Multidisciplinary Studies
Transmountain Community College
El Paso06-2017
Skills
- Customer assistance
- Customer service
- Teamwork and collaboration
- Problem-solving
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Credit Analyst
SKF
11.2024 - Current
Claims Specialist
SKF
03.2023 - 11.2024
Sales Associate
Neiman Marcus Last Call
10.2022 - 02.2023
Receptionist
TDDC
01.2021 - 02.2023
Food Service Worker
Dunkin' Donuts
08.2017 - 05.2020
Bachelor of Science - Health Services Administration
Western Governors University
Associate of Science - Biological And Clinical Sciences
Ozarks Technical Community College
Associate of Arts - Multidisciplinary Studies
Transmountain Community College
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