Valerie LaRochelle
Athol,MA
Summary
Result-driven General Supervisor experienced in managing diverse teams and overseeing operations. Skilled in streamlining processes, increasing efficiency, and fostering professional relationships. Strong problem-solving, decision-making, and leadership abilities. Notable achievements include improving productivity and maintaining high team morale.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Supervisor
Athol Hospital
Athol, MA
08.1990 - Current
- Developed and implemented processes and procedures to ensure compliance with CLIA regulations and COLA.
- Monitor daily operations and troubleshoot any instrument, QC, calibration issues, patient complaints, MD complaints, and communication with clinics.
- Mentored, trained and supervised staff on a daily basis.
- Conducted yearly performance evaluations for employees.
- Monitored employee productivity and attendance record.
- Ensured that all required paperwork was completed accurately and on time.
- Reviewed inventory levels and placed orders as needed for the laboratory and phlebotomy.
- Reviewed abnormal differentials.
- Work the bench when short-staffed, all shifts.
- Review weekly L-J and make adjustments when necessary in instruments and the LIS systems.
- Set up new kit lot numbers and program new QC lot numbers.
- Performed coagulation roll-over.
- Identified areas of improvement in operational systems, processes, and policies through QA reports, monthly, quarterly, semi-annual, and annual.
- Review staff competency assessments and proficiency testing.
- Available 24/7, unless otherwise noted.
- Coordinated employee schedules according to shift changes and availability in the Laboratory and Phlebotomy.
- Reviewed daily patient results and QC results.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintains equipment and monitors maintenance records for the Laboratory, Respiratory, and POC glucometers.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Performed payroll.
- Super user on the Expanse build.
- Validated new tests, methods, and instrumentation.
Education
Associate of Science - Medical Technology
Mount Wachusett Community College
Gardner, MA06-1990
Skills
- Staff Development
- Technical knowledge
- Staff Management
- Schedule development
- Operations Management
- Inventory Control
- Strategic Planning
- Processes and procedures
- Complex Problem-Solving
- Waste Reduction
- Staff Discipline
- Project Management
- Process Monitoring and Improvement
- Training and mentoring
- Data Analytics
Certification
- Basic Life Support (BLS) for Healthcare Providers – American Heart Association.
- Clinical Laboratory Technologist Florida TN40469
- MLScm #231884
- MLT #42643
Timeline
General Supervisor
Athol Hospital
08.1990 - Current
Associate of Science - Medical Technology
Mount Wachusett Community College
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