Valerie Lavino
Dix Hills,NY
Summary
Professional and personable Reservation Agent highly experienced in guest services. Compassionate, skilled, organized and focused in working under pressure and adapting to challenges to best enhance the passenger's experience. Well versed in quickly and accurately answering questions. Driven to promote satisfaction by exceeding the needs and expectations of the guest. Remain positive and composed in all situations.
Overview
41
41
years of professional experience
Work History
Airline Reservation Agent
Aer Lingus
Jericho , NY
2013.02 - Current
- Provide customer service to passengers including flight information, ticketing, and other related inquiries.
- Process airline reservations, cancellations, and changes for domestic and international flights. Ensure accuracy of data entered.
- Explain fare rules and regulations to while helping select appropriate flights and ensuring customer has necessary documents.
- Manage customer complaints professionally with a focus on resolution and satisfaction. Develop strong relationships with customers through attentive listening and understanding of individual needs.
- Maintain accurate records of customer interactions in the company's reservation system.
- Advise customers on options regarding their travel when faced with delays/cancellations due to weather or mechanical issues.
- Troubleshoot technical problems encountered during online bookings or ticket purchases.
Administrative Assistant
LaRoss Productions, Inc.
Dix Hills , NY
1990.01 - 2011.01
- Typing, Maintained quality control for promotional materials, Bookkeeping, Accounts receivable, Accounts payable
- Processed invoices, payments in accordance with company policies and procedures in an organize manner.
Medical Administrative Assistant
North Shore University Hospital
Manhasset , NY
1985.01 - 1988.07
- Greeted and register patients upon arrival and verified necessary paperwork was completed accurately. Typing Psychiatric Evaluations, Handled busy phones, handled Spanish/English translation.
- Photocopied insurance cards, documented details, verified patients insurance coverage, collected copayments. Mailing paper claims to payers and followed up on unpaid/denied claims.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
Administrative Assistant
Barish, Goodfriend & Friedman - Accounting Firm
New York , NY
1982.12 - 1985.01
- Front Desk welcomed visitors and customers in a polite and professional manner. Handled busy phones and directed callers to appropriate department. Typing, Accounts receivable, Bank Deposits, Scheduled appointments. Developed and maintained filing system.
- Organized daily office operations.
Education
Northeastern University
Boston, MA1981-01
Boston Business School
Boston, MA1980-01
Skills
- Strong interpersonal skills
- Guest Relations/Guest Services & Resolution
- International and Domestic Travel
- Detail Oriented
- Data Entry and Payment processing
- Problem-solving aptitude
- Documentation And Reporting
- Spanish Fluency
Activities
- St. Anthony’s High School, 2004 - Present- Mother’s Guild Board Member, Chairperson of Incoming Freshmen, Participate at most fundraising events
Timeline
Airline Reservation Agent
Aer Lingus
2013.02 - Current
Administrative Assistant
LaRoss Productions, Inc.
1990.01 - 2011.01
Medical Administrative Assistant
North Shore University Hospital
1985.01 - 1988.07
Administrative Assistant
Barish, Goodfriend & Friedman - Accounting Firm
1982.12 - 1985.01
Northeastern University
Boston Business School
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