Valerie Leahy
Little Egg Harbor,NJ
Summary
Dedicated Medical Receptionist with extensive experience in optimizing patient appointment scheduling, addressing inquiries, and managing electronic health records. Recognized for strong organizational skills and proven ability to enhance office operations, resulting in improved patient satisfaction and workflow efficiency. Expertise in medical terminology coupled with exceptional communication abilities supports high-quality customer service in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Goldstone Realty
Toms River, NJ
08.2022 - Current
- Created detailed property descriptions for use in marketing material.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Ensured all transactions followed state laws regarding real estate practices.
- Attended industry events such as conventions and seminars.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Responded promptly to client inquiries via phone or email.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Showed residential properties and explained features, value and benefits of available homes.
- Presented properties to potential buyers and addressed questions.
- Communicated with clients to determine property needs and budget constraints.
Restaurant Server
The Grapevine Restaurant
Tuckerton, NJ
07.2023 - 01.2025
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
24/7 In Home Caregiver
Private care for extremely high-risk patient
Little Egg Harbor, NJ
10.2014 - 11.2021
- Make and coordinate multiple doctor's appointments, coordinate surgeries, arrange transportation, follow ups with insurance companies, manage bills, food and meal preparation along with housekeeping
- Administer and monitor medications, provide mental and emotional support, personal care and assistance with ambulation and physical therapy
- Responded promptly to emergency situations in a calm manner.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting and eating.
- Adhered to safety standards while providing care in the home setting.
- Organized client medications for timely administration.
- Maintained accurate records of services provided and other relevant information.
Restaurant Server
Engleside Hotel and Sandbar Restaurant
Beach Haven, NJ
05.2009 - 10.2014
- Greeted customers and served food and drinks in a family-oriented setting
- Provided exceptional customer service to ensure a pleasurable experience while visiting the establishment
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Assisted other servers as needed during peak hours or special events.
- Managed multiple tasks simultaneously while providing excellent customer service.
Solar Panel Consultant/Salesperson
EZEnergy Solar
Toms River, NJ
09.2011 - 07.2014
- As a solar consultant, explain renewable energy systems and resources to potential customers
- Traveled to potential job sites, determined power needs, and used customized software to determine the actual costs and rate of return on solar systems
- Involved significant amounts of market research and trends familiarity
- Focused on sales/marketing to residential and commercial customers
Front Desk Receptionist, Surgical Assistant
Southern Ocean Oral Surgery and Dental Implant Center
Manahawkin, New Jersey
03.2005 - 05.2009
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Responded promptly to requests from patients or staff members in a professional manner.
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Provided assistance to clinicians during exams when needed.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
Education
Licensed Real Estate Agent - Real Estate
The Real Estate Academy of Forked River
Forked River, NJ03-2022
Certified Medical Assistant -
Star Technical Institute
Lakewood, NJ03.2005
High School Diploma -
Chatham High School
Chatham, NJ06.2002
Skills
- Patient intake
- Medication administration
- Electronic health records
- Customer service
- Time management
- Team collaboration
- Appointment scheduling
- Analytical skills
- Patient care
- Professionalism
- Reliable team player
- Payment processing
- Respiratory equipment training
- Transaction management
Certification
- Certified Medical Assistant
- BLS certified
- Licensed Real Estate Agent
References
References available upon request.
Timeline
Restaurant Server
The Grapevine Restaurant
07.2023 - 01.2025
Real Estate Agent
Goldstone Realty
08.2022 - Current
24/7 In Home Caregiver
Private care for extremely high-risk patient
10.2014 - 11.2021
Solar Panel Consultant/Salesperson
EZEnergy Solar
09.2011 - 07.2014
Restaurant Server
Engleside Hotel and Sandbar Restaurant
05.2009 - 10.2014
Front Desk Receptionist, Surgical Assistant
Southern Ocean Oral Surgery and Dental Implant Center
03.2005 - 05.2009
Licensed Real Estate Agent - Real Estate
The Real Estate Academy of Forked River
Certified Medical Assistant -
Star Technical Institute
High School Diploma -
Chatham High School
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