Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. I'm also, a dedicated Community Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company brand. Offering these skills and strong work ethic.
• Prepare performance evaluations, reprimands and payroll for Administrative Assistants and Support Staff.
• Work with staff to determine the best work shifts for them and the company.
• Assign communities and duties to Administrative Assistants.
• Maintain Administrative Assistants and Support Staff organization chart and personal files.
• Work with Staff and Managers to resolve conflicts.
• Assist with overall training of new employees.
• Prepare agendas and board packages for client board meetings.
• Attend board meetings and membership meetings.
• Prepare and present annual budgets.
• Process collections on each clients accounts receivables.
• Process deed restriction violation letters, provided extensions as needed and make recommendations to the board for further action.
• Work with clients attorney on collections and deed restrictions.
• Approve clients accounts payables.
• Work with accounting, maintenance and publications to insure the clients needs are met.
• Ensure the clients documents are up to date and filed with the county.
• Review and approve Home Improvement Applications.
• Maintain good working relationship with staff and clients.
• Coordinated staff for multiple work units (work schedules and shifts, vacation/leave approval, overtime, etc.)
• Hiring staff which included posting job openings, preparing interview question specific to job titles, prepared review board questions, evaluated potential employees responses to the defined set of questions, final hiring decision for office staff and licensing inspectors. Served on other departments review boards and made recommendations for hiring.
• Ran background checks through the City of Oklahoma City Police department and Oklahoma County Sheriff's office.
• Prepared annual performance evaluations.
• Prepared reprimands with specific actions the staff member should take to correct their performance in accordance with “City” policies, union contracts and labor laws.
• Processed payroll using Kronos payroll software.
• Maintained various personal report.
• Wrote procedure manuals and training courses to convert the “City” licenses, permit and inspections stand-alone computer programs over to Accela and iNovah software.
• Prepared financial reports, permit and license statics for accounting and the budget office and various reporting agencies.
• Prepared cash and pre-paid trust account balancing reports.
• Approved all Business Licenses requiring back-ground checks, Certificate of Compliances and Certificate of Occupancies.
• Coordinated with the City's Legal Department in writing contracts with outside agencies and enforcement of City ordinances.
• Assisted licensed contractors, citizens, residential and commercial builders, realtors and city personnel with various permit and license problems and concerns.
• CMCA
• AMS
• PCAM