Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Interests
Volunteer Service
Work Availability
Timeline
Hi, I’m

Valerie LeMaster

Administration, Coordination, Project Management
Steamboat Springs,CO
Valerie LeMaster

Summary

Organized administrative professional with proven track record of exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Recognized for finesse to work with all staff levels, cultures and backgrounds.

Overview

22
years of professional experience
9
years of post-secondary education
2
Languages

Work History

Colorado Mountain College
Steamboat Springs, CO

Administrative Assistant II
10.2020 - Current

Job overview

  • Support Assistant Vice President of Student Affairs, including following teams: Emotional Health & Wellbeing; Access, Inclusion & Disability Services; Title IX; Career Services; and CARE team.
  • Assist Vice President of Student Affairs and Project Manager with CMC Compass Initiative including booking conferences, trainings, and travel arrangements.
  • Track budget expenditures for AVPSS and various teams and departments and generate financial reports for management review.
  • Coordinate and schedule college-wide meetings and conference calls to optimize scheduling of senior staff.
  • Executed record filing system in CMC's shared drive to improve document organization and management.
  • Developed and updated spreadsheets and databases (PowerBI, Student Access) to track, analyze, and report on student data.
  • Prepare agendas, minutes, and follow-ups with Assistant Deans, Academic Advisors, College Counselors, and Coordinators on various projects and initiatives.
  • Interacted with vendors and professional services to receive orders, direct activities, and communicate instructions.
  • Performed research to collect and record industry data (tuition, room & board, special fees, counseling, RFPs).

Alterra Mountain Company
Steamboat Springs, CO

Sales Supervisor
08.2019 - 03.2020

Job overview

  • Directed 15+ onsite and remote travel agent team to prioritize workload according to business volume
  • Managed daily staffing schedules and delegate tasks, inquiries, and follow-ups equitably
  • Resolved customer and vendor issues in efficient, timely manner while following policies
  • Responded and coached agents on Live Chat conversations with online customers
  • Trained and coached sales agents in high-volume call center environment
  • Maintained cooperative work environment while also holding them accountable to sales performance
  • Evaluated and provided feedback on sales agents' customer service performance by monitoring calls, reviewing written quotes, examining email exchanges to ensure proficiency and quality
  • Troubleshot software/hardware systems for timely resolution and not affect business operations
  • First point of contact for management level issues, including customer complaints, exceptions, refunds, unit moves, inventory and 3rd party issues, etc
  • Collaborated with vendors to schedule presentations and update team about revised or new product offerings while maintaining efficient call volume coverage for Steamboat and IKON.

Control Designer
Steamboat Springs, CO

Sales Manager
06.2015 - 03.2018

Job overview

  • Launched Western division of Florida-based corporation and established new branch office
  • Created digital marketing campaign, renovated and optimized website, and modernized newsletter with 3rd party niche web optimization contractor
  • With graphic designer, created print marketing campaign for magazines, trade shows & sales calls
  • Attracted new direct customers and developed alliances with planners, architects, builders, interior designers, electricians and subcontractors
  • Liaised with Chamber of Commerce, Economic Development Council and business oriented fraternal organizations (Rotary and Kiwanis) to develop ties to community
  • Participated at local and national trade shows (YVSC, CEDIA, CES).

InterContinental Hotels Group, IHG
Orlando, FL

Director of Sales & Marketing
05.2006 - 08.2012

Job overview

  • Member of Executive Team along with Regional Vice President of Operations, Area Director of Sales & Marketing, Area General Manager, and Regional Asset Manager
  • Responsible for sales goal (Group & LNR) of $2.82 million for 2011 and finished at $3,015,740
  • Surpassed RGI goal 2 years in row during sluggish economy (2010: 108%, 2011: 110.7%)
  • Landed 3-year JetBlue crew training contract which produced 19,226 rooms and $1,169,136
  • Contracted 7 crews: Alaska, Delta, Frontier, WestJet, Carnival, Royal Caribbean, and Norwegian
  • Held two incredibly successful FAM tours during my tenure as DOS
  • Converted property from Holiday Inn Select to Holiday Inn in 2010
  • Oversaw sales process and plan and execute renovation parties for $3.5 million overhaul of guestrooms and meeting space
  • Directed, trained, coached and evaluated staff of 4 sales managers and 2 administrative assistants
  • Oversaw entire Sales & Marketing budget, including payroll, advertising (collateral and direct mail), website design and maintenance, employee training, capital goods, office supplies, travel, trade show, promotional products, uniforms, etc
  • Provided monthly and quarterly revenue and expense forecasting to Controller for submission to Corporate Headquarters in Atlanta
  • Attended annual IHG Brand Conferences and rolled out new brand standards and branding promotions to Central Florida collection of hotels.

InterContinental Hotels Group, IHG
Orlando, FL

Sales Manager
05.2001 - 05.2006

Job overview

  • Developed accounts and sold conferences to corporations for full-service hotel at Orlando International Airport
  • Responsible for $582K annual revenue for corporate transient segment and $518K annual revenue for corporate meeting segment ($1.1 million in total revenue) and achieved 154% of 2005 revenue goal
  • Increased 2005 Corporate Meeting ADR by $3.71 and occupancy by 39%
  • Increased 2005 Corporate Transient ADR by $2.79 and occupancy by 38%
  • Initiated "Corporation of the Month" program and employee incentive program
  • Planned Managers' Receptions, Client Appreciation Parties, traveled nationwide to trade shows and call centers, and conducted contests and giveaways for transient and corporate guests
  • Updated and maintained client profiles, contracts, events, phone calls and sales visits via Customer Relationship Management (CRM) platform.

Education

American University
Washington, DC

Master of Arts from International Affairs, Latin American Studies
1991 - 1993 (2 years)

University Overview

University of California
Santa Barbara, CA

Bachelor of Arts from Political Science, International Relations
1987 - 1991 (4 years)

University Overview

Colorado Mountain College
Steamboat Springs, CO

Bachelor of Arts from Sustainability Studies
06.2020 - Current

University Overview

  • Dean's List [Semester and Year]

Integrated Community
Steamboat Springs

No Degree from Professional Interpreter Training
2020 - 2020

University Overview

Colorado Mountain College
Glenwood Springs, CO

No Degree from Leading Into The Future Together (LIFT)
2022 - 2023 (1 year)

University Overview

Skills

Spreadsheet management

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Affiliations

Affiliations

Faculty Search Committee – Student Observer, Biology Teaching Demonstration April 2021

Additional Information

Additional Information
  • Regents’ Scholar, University of California, Santa Barbara
  • Dean’s Honor Roll, University of California, Santa Barbara
  • Dean’s Honor Roll and Greek Honor Roll, San Diego State University

Interests

Snow skiing

Fishing

Rafting

Backcountry Camping

Hiking

Horseback Riding

Mission Work and Volunteering

Volunteer Service

Volunteer Service

Yampa Valley Sustainability Council (YVSC)

Routt County Humane Society (RCHS)

Girl Scouts of America

Boy Scouts of America

Steamboat Christian Center

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Colorado Mountain College
No Degree from Leading Into The Future Together (LIFT)
2022 - 2023 (1 year)
Administrative Assistant II
Colorado Mountain College
10.2020 - Current
Colorado Mountain College
Bachelor of Arts from Sustainability Studies
06.2020 - Current
Integrated Community
No Degree from Professional Interpreter Training
2020 - 2020
Sales Supervisor
Alterra Mountain Company
08.2019 - 03.2020
Sales Manager
Control Designer
06.2015 - 03.2018
Director of Sales & Marketing
InterContinental Hotels Group, IHG
05.2006 - 08.2012
Sales Manager
InterContinental Hotels Group, IHG
05.2001 - 05.2006
American University
Master of Arts from International Affairs, Latin American Studies
1991 - 1993 (2 years)
University of California
Bachelor of Arts from Political Science, International Relations
1987 - 1991 (4 years)

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Valerie LeMasterAdministration, Coordination, Project Management