Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valerie Ligonde

Austin

Summary


Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.

Overview

12
12
years of professional experience

Work History

Scheduling Coordinator

Visiting Angels Senior Home Care
09.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.

Administration and Scheduling Coordinator

DBA ComForCare Home Care, LLC
11.2018 - 07.2024
  • Answer incoming phone calls and responds to patient/family requests in an efficient and professional manner
  • Perform primary in office reception responsibilities
  • Process new client opportunities
  • Schedule staff shifts
  • Provide supervision to staff during assigned shift
  • Compile packets for employee application and orientation process, patient Intake/case opening and marketing materials for outside sales
  • Performed screening/hiring new employees.
  • Maintain, coordinate and update personnel files including performing required background checks for the Agency and file all forms in confidential files

Closing Contract Specialist

Reliable Property Management
07.2016 - 11.2018
  • Corresponded to customer online service requests and claims.
  • Handled high volume inbound calls in a proficient manner while using all approved scripts.
  • Handled escalated customer cases efficiently.
  • Received and processed electronic payments over the phone.
  • Managed customer accounts and documented each call.

Customer Service / Cashier

Universal Studio Orlando Resort
11.2013 - 06.2016
  • Provided customer service to all clients and visitors.
  • Greeted guests in a warm and friendly manner.
  • Answered calls in a professional and polite manner.
  • Carefully checked logbooks daily for any information or incidents.
  • Confirmed and processed payments for reservations.
  • Ensured proper credit and refund procedures were followed.

Education

Associates Degree - Social Work

Valencia College
Orlando, FL
01.2016

Skills

  • Escalation and problem resolution
  • Excellent planner and coordinator
  • Strong client relations
  • Data Entry
  • Copywriting
  • Direct Mail
  • Expert of Windows
  • OS, Excel, Mac OS X, Adobe, Acrobat, Typing, Telecommunications
  • Time management skills
  • Problem-solving

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Native or Bilingual

Timeline

Scheduling Coordinator

Visiting Angels Senior Home Care
09.2024 - Current

Administration and Scheduling Coordinator

DBA ComForCare Home Care, LLC
11.2018 - 07.2024

Closing Contract Specialist

Reliable Property Management
07.2016 - 11.2018

Customer Service / Cashier

Universal Studio Orlando Resort
11.2013 - 06.2016

Associates Degree - Social Work

Valencia College

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