Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Llanas

Fort Lupton,CO

Summary

Dynamic and results-driven professional with extensive experience at Advance Urgent Medical Group, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction through effective communication and efficient call handling. Skilled in data entry and adept at resolving complex issues, ensuring a seamless experience for clients.

Overview

8
8
years of professional experience

Work History

Call Center Representative/Front Desk Receptionist

Advance Urgent Medical Group
Brighton, Colorado
01.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Qmap/Elderly Caregiver

Ashley Manor
Fort Lupton, Colorado
08.2020 - 2022
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Assisted disabled clients to support independence and well-being.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Front Desk Receptionist

Travelodge By Wyndham
Longmont, Colorado
04.2017 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Education

Business Admin Diploma - Business Administration

Long Beach Job Corps
Long Beach, CA
07-2008

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Answering questions
  • Appointment scheduling
  • Product knowledge
  • Payment processing
  • Inbound phone call management
  • Technical support

Timeline

Call Center Representative/Front Desk Receptionist

Advance Urgent Medical Group
01.2023 - Current

Qmap/Elderly Caregiver

Ashley Manor
08.2020 - 2022

Front Desk Receptionist

Travelodge By Wyndham
04.2017 - 06.2019

Business Admin Diploma - Business Administration

Long Beach Job Corps

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