Summary
Overview
Work History
Education
Skills
Platforms
Ucc Telephony
Server Operating Systems
Application Tools
Hardware
Experience Highlights
Community Service
Timeline
Generic

Valerie Lloyd

Atlanta,GA

Summary

Highly skilled IT professional with Human Resources and Project Management experience and Astute Call Center professional . 20+ year career, a proven track record of being able to provide the highest level of customer service to support groups and business end users. Also, I have the ability to teach, educate, and train individuals on new technology. In addition, can manage resources, prioritize tasks, and make critical decisions within established guidelines.

Overview

11
11
years of professional experience

Work History

Election Coordinator

Happy Faces Personnel Grp
01.2020 - 12.2022
    • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
    • Answered queries by locating and retrieving necessary files.
    • Composed correspondence to internal and external parties as requested.
    • Made appropriate file information updates and system upgrades.
    • Accessed and used computer software applications to update and maintain records.
    • Addressed voter questions and concerns.
    • Oversaw accuracy testing and maintenance of voting units through continued surveillance.

Technical Operations Manager

Firmament Solutions
06.2016 - Current
  • Worked across departments to create on-target promotions for station activities, specific programs and special guests.
  • Responded to customer requests for products, services, and company information.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Controlled remote broadcasts by operating equipment to manage feeds.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Handled advanced issues with calm, knowledgeable and professional approach.

Technology Business Operations Analyst

YP/Amdocs
03.2013 - 02.2016
  • Created standardized statistical models for use in enhancing and streamlining reporting processes.
  • Performed inventory management analytics to shape material movements and purchasing, minimizing wasteful spending.
  • Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed and updated databases to handle customer data.

Education

Computer Information Systems -

Herzing University
Atlanta, GA
01.1996

Skills

    • User Support
    • Conflict Management
    • Negotiation
    • Onboarding
    • Account Recovery
    • Escalation Management
    • Service Recommendations
      • Written and Oral Communication
      • Documentation and Reporting
      • Keyboarding
      • LiveChat
      • Eligibility Determination
      • Customer Inquiries
      • Schedule Coordination

Platforms

Windows - All Versions, Windows Server 08-16; Mac - All Versions

Ucc Telephony

MS Skype, AT&T Connect, Crestron, Polycom, WebEx, Cisco VoIP, Comcast Business

Server Operating Systems

Microsoft Windows 10, Microsoft Exchange

Application Tools

SCCM, Symantec Antivirus, Checkpoint Firewall, Active Directory, Microsoft Office, Microsoft Outlook, Adobe Acrobat and Photoshop, Reflections, AirWatch, IBM MaaS360, Remedy JIRA, LANDesk, Verizon Connect, Samsara, HRSmartapp

Hardware

IBM/Dell/HP workstations, notebooks, Apple iPhone, Android, Blackberries, Projectors

Experience Highlights

  • IT/Technical Support
  • Project Management
  • Human Resource

Community Service

Committed to servicing the community through a variety of church projects and initiatives involving seniors and children

Timeline

Election Coordinator

Happy Faces Personnel Grp
01.2020 - 12.2022

Technical Operations Manager

Firmament Solutions
06.2016 - Current

Technology Business Operations Analyst

YP/Amdocs
03.2013 - 02.2016

Computer Information Systems -

Herzing University

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Valerie Lloyd