Valerie LoRusso
Manorville,NY
Summary
Organized office professional with successful experience in fast-paced office settings. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Ultimate Power Inc.
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Claims Analyst
IBA
05.2010 - 06.2013
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
Claims Adjustment Manager
MDNY
09.1997 - 11.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Business Management
Downing College
Oakdale, NY05-1995
Skills
- Customer service
- Data entry
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Business administration
- Office equipment maintenance
Timeline
Administrative Assistant
Ultimate Power Inc.
01.2021 - Current
Claims Analyst
IBA
05.2010 - 06.2013
Claims Adjustment Manager
MDNY
09.1997 - 11.2006
Bachelor of Arts - Business Management
Downing College
Similar Profiles
KATRINA CUDIAKATRINA CUDIA
PERSONAL SECRETARY at ULTIMATE POWER SOLUTION FZCPERSONAL SECRETARY at ULTIMATE POWER SOLUTION FZC
Kymm EdmondsKymm Edmonds
General Manager at Ultimate Marine PowerGeneral Manager at Ultimate Marine Power
Aaron JohnsonAaron Johnson
People Success Manager/SKL at Ultimate Kronos Group/ Ultimate SoftwarePeople Success Manager/SKL at Ultimate Kronos Group/ Ultimate Software