Valerie Lowe
Weatherford,TX
Summary
Proven track record in enhancing customer satisfaction and sales at H-E-B Grocery through expert upselling and exceptional customer service. Skilled in food safety compliance and product merchandising, demonstrating honesty and integrity. Achieved significant improvements in product rotation efficiency and customer engagement through innovative product sampling techniques. Hardworking Deli Clerk with 8 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Deli Clerk
H-E-B Grocery
10.2020 - 07.2024
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Offered product samples to customers, generating additional sales through taste-testing.
Deli Clerk
Schnucks Grocery Store
11.2019 - 05.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Dietary Cook
Calhoun Nursing And Rehabilitation Center
02.2019 - 11.2019
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Followed standard recipes, menus and apportions according to established standards.
- Monitored food temperatures throughout preparation and serving process.
- Cooked meals according to administrative policies, health code regulations and food service standards.
Deli Clerk
H-E-B Grocery
08.2012 - 05.2016
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Offered product samples to customers, generating additional sales through taste-testing.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Civic Memorial High School
Bethalto, IL05.1979
Skills
- Equipment Operation
- Product Merchandising
- Upselling
- Customer Service
- Product Recommendations
- Product Rotation
- Food Safety Compliance
- Organizational abilities
- Proper food handling
- Honesty and Integrity
- Cleaning and sanitizing
- Equipment use
- Product Sampling
- Flexible Schedule
- Product Stocking and Rotation
- Product Knowledge
Timeline
Deli Clerk
H-E-B Grocery
10.2020 - 07.2024
Deli Clerk
Schnucks Grocery Store
11.2019 - 05.2020
Dietary Cook
Calhoun Nursing And Rehabilitation Center
02.2019 - 11.2019
Deli Clerk
H-E-B Grocery
08.2012 - 05.2016
High School Diploma -
Civic Memorial High School
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