Valerie Lundgren
Surprise,AZ
Summary
Efficiency-driven professional with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers, and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
In-N-Out Burger
Riverside, CA
04.2023 - 07.2024
- Reviewed daily sales reports and monitored financial performance metrics.
- Monitored employee performance and provided feedback on areas for improvement.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed. Assisted in the training of new employees.
- Supervised staff during shift changes and ensured transition went smoothly.
Technical Support Representative
Walmart
Goodyear, AZ
08.2021 - 12.2022
- Documented all activities related to technical support including processes, updates, changes made.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Provided technical assistance to customers through phone, email and chat support.
- Communicated effectively with customers to provide status updates.
- Coordinated driver routes and managed dispatch tasks. Including, regularly relaying with dispatch personnel regarding route changes or delays.
Office Administrator
GoPuff
Phoenix, AZ
01.2021 - 01.2022
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, and/or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Verified driver credentials prior to assigning them a route or task.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2020
Skills
- Operations Monitoring
- Performance Improvement
- Decision-Making Capabilities
- Employee Training
- Adjusting Routes
- Workplace Safety
- Technical Knowledge
- Work Delegation
- Excellent Communication
- Customer Service
- Critical Thinker
- Schedule Management
Timeline
Shift Lead
In-N-Out Burger
04.2023 - 07.2024
Technical Support Representative
Walmart
08.2021 - 12.2022
Office Administrator
GoPuff
01.2021 - 01.2022
High School Diploma -
Valley Vista High School
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