Summary
Overview
Work History
Education
Skills
Timeline
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VALERIE MAGNOTTO

Marquette,MI

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. A strong communicator and negotiator able to foster relationships with key stakeholders and vendors.

Overview

20
20
years of professional experience

Work History

Restaurant Manager and Event Coordinator

Renascence Golf Group
01.2021 - 01.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.

Shift Manager/Server Assistant

The Spouter Inn Restaurant
04.2015 - 12.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Office Manager/Contract Specialist

Allied Insulation
03.2011 - 07.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Certification of Eligibility Weekly time sheets and Certified Payroll

Membership Coordinator/Event Planner

Friends Of The NC Maritime Museum
06.2004 - 06.2010
  • Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
  • Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
  • Enhanced event attendance through meticulous planning and promotion of engaging activities for members.

Education

Bachelor of Science - Education/Business

Northern Michigan University
Marquette, MI

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Promotions planning

Timeline

Restaurant Manager and Event Coordinator

Renascence Golf Group
01.2021 - 01.2024

Shift Manager/Server Assistant

The Spouter Inn Restaurant
04.2015 - 12.2019

Office Manager/Contract Specialist

Allied Insulation
03.2011 - 07.2015

Membership Coordinator/Event Planner

Friends Of The NC Maritime Museum
06.2004 - 06.2010

Bachelor of Science - Education/Business

Northern Michigan University

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VALERIE MAGNOTTO