Valerie Marano
Media,PA
Summary
Human Services Manager with over 8 years combined experience in Supports Coordination, Team Supervision, and Quality Management. Quality and Process Analysis experience of 5+ years. Collaborative approach fosters success in person-centered, client-focused problem solving and satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Manager
The Consortium, Inc.
03.2019 - Current
- Provides administrative and clinical leadership to Supports Coordination unit
- Manages all aspects of Critical Incident reporting via Enterprise Incident Management system and mandated reporter guidelines
- Ensures compliance with federal, state, local and agency requirements, and ensures values of Everyday Lives: Values in Action guide the operation of the unit
- Uses ODP QA & I process to complete internal compliance audits of client cases
- Conducts in-person and remote training sessions
- Facilitates ODP SC Orientation process for all newly hired Supports Coordinators.
Supports Coordination Manager
The Consortium, Inc.
05.2016 - 01.2002
- Provided clinical leadership and supervision to Supports Coordinators team
- Coordinated team productivity and assisted Director in programming needs
- Trained, mentored, and evaluated staff
Supports Coordinator
The Consortium, Inc.
09.2015 - 05.2016
- Facilitated Individual Support Plan development, located providers, coordinated and monitored provision of services and supports
- Maintained consistent contact with individuals, their families, and support staff
- Identified vocational, socio-emotional, psychological, residential, and cultural needs of clients, using a person-centered approach
- Maintained accurate documentation in HCSIS as required to meet agency, local, state and federal mandates.
Direct Support Provider
Values Into Action
05.2014 - 09.2015
- Assisted individuals in acquiring, maintaining and improving self-help, domestic, social and adaptive skills
- Facilitated activities to promote individuals in living and participating more independently in their communities
- Provided necessary documentation and feedback re: ISP outcomes.
Direct Support Provider
Kaleidoscope Family Solutions
05.2014 - 09.2015
- Assisted individuals in acquiring, maintaining and improving self-help, domestic, social and adaptive skills
- Facilitated activities to promote individuals in living and participating more independently in their communities
- Provided necessary documentation and feedback re: ISP outcomes.
Customer Service Claims Adjuster
Hibu
04.2009 - 04.2014
- Researched validity of claims and utilized business systems to determine root cause errors
- Negotiated with local advertisers and national clients to achieve equitable claim resolutions
- Performed as liaison for Sales, Collections, and other departments for customer claim concerns.
Quality and Process Analyst I-III
07.2003 - 11.2008
- Pioneered Quality and Process research in the national segment of the business
- Performed root cause error analysis on customer claims to reduce and eliminate errors
- Designed and conducted training sessions, resulting in the reduction of monetary adjustments
- Presented detailed analysis to Executive Staff and assisted in process improvement to prevent future claims.
Office Manager
Valley Forge Convention Plaza
01.2000 - 05.2002
- Managed administrative flow of all business for Group Sales Department, including account and file management, financial reports, and customer service issues
- Performed accounting procedures and billing, delegated and managed tasks of administrative assistant, performed training with new employees.
Education
Bachelor of Science - Applied Psychology and Organizational Behavior
Albright College
Reading, PAA.A. - Liberal Arts
Delaware County Community College
Media01.2001
Skills
- Proficient in HCSIS and Enterprise Incident Management
- Success in collaborative development and implementation of corrective action plans
- Management of a highly productive team of Supports Coordinators
- Experience assisting individuals in acquisition of independence skills, community-based services, and employment
- Comprehensive client-focused problem solving and negotiation skills
Certification
- Incident Management Certified Investigator, Pennsylvania Office of Developmental Programs, 09/2022 - Recertification
- Quality Management Recertification, Pennsylvania Office of Developmental Programs, 12/2022
Honors
Psi Chi International Honor Society in Psychology
Timeline
Quality Manager
The Consortium, Inc.
03.2019 - Current
Supports Coordination Manager
The Consortium, Inc.
05.2016 - 01.2002
Supports Coordinator
The Consortium, Inc.
09.2015 - 05.2016
Direct Support Provider
Values Into Action
05.2014 - 09.2015
Direct Support Provider
Kaleidoscope Family Solutions
05.2014 - 09.2015
Customer Service Claims Adjuster
Hibu
04.2009 - 04.2014
Quality and Process Analyst I-III
07.2003 - 11.2008
Office Manager
Valley Forge Convention Plaza
01.2000 - 05.2002
Bachelor of Science - Applied Psychology and Organizational Behavior
Albright College
A.A. - Liberal Arts
Delaware County Community College
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