Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Mares

Midlothian,IL

Summary

Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.

Overview

5
5
years of professional experience

Work History

Host

Ihop
08.2015 - 04.2017
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Day Laborer

Accurate Personnel
06.2017 - 10.2017
  • Improved construction project efficiency by assisting in the preparation, maintenance, and clean-up of work sites.
  • Enhanced team productivity by loading and unloading materials, tools, and equipment for various projects.
  • Ensured timely completion of tasks by following directions from supervisors and adapting to changing priorities.
  • Maintained safe working environments by adhering to safety guidelines and promptly reporting hazards to management.

Optometric Technician

Americas Best Contacts And Eyeglasses
12.2017 - 03.2020
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Contributed to practice growth by educating patients on the latest lens technologies and available frame styles.
  • Streamlined administrative processes by accurately maintaining patient records and insurance information.
  • Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Education

High School Diploma -

Bogan High School
Chicago, IL
06.2014

Skills

  • Supply Restocking
  • Customer Education
  • Insurance Billing
  • Practice management software
  • Paperwork management
  • Appointment Setting
  • Appointment Scheduling
  • Patient Recordkeeping
  • Insurance processing
  • Visual field testing
  • Payment Collection
  • Retinal Photography
  • Frame Selection Assistance
  • Eyewear Adjustments
  • Eye Health Assessment
  • Pre-Testing Procedures
  • Optical Measurements
  • Ocular anatomy knowledge
  • Color vision testing
  • Glaucoma screening
  • Team building
  • Customer service abilities
  • Team Collaboration
  • Patient Assessment

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Optometric Technician

Americas Best Contacts And Eyeglasses
12.2017 - 03.2020

Day Laborer

Accurate Personnel
06.2017 - 10.2017

Host

Ihop
08.2015 - 04.2017

High School Diploma -

Bogan High School

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Valerie Mares