Valerie Chavez Gutierrez
Forney,TX
Summary
I am an outgoing individual seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. While also seeking to build experience in a challenging new position. Bilingual in Spanish and English.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Navient Solutions
Irving, TX
06.2020 - 01.2021
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
Team Lead
Finish Line
Mesquite, TX
08.2017 - 03.2019
- Followed company protocol in providing exceptional services to deliver a pleasant shopping experience.
- Followed all company policies, rules and procedures to promote company goals and ensure safety.
- Updated reports and daily logs for management use and permanent files.
- Managed payroll and time and attendance systems.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Coached team members in techniques necessary to complete job tasks.
Fast Track Adjuster
Fred Loya Insurance
El Paso, TX
12.2016 - 02.2017
- Adhered to company and insurance client’s guidelines in claims processes, estimate writing and claim closures.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Explained premiums owed to policyholders, agents and underwriters.
- Reviewed data to verify the validity of claims.
- Closed an average of 50+ cases per quarter.
Customer Sales Representative
Fred Loya Insurance
El Paso, TX
06.2015 - 12.2016
- Offered policy guidance and management to promote asset protection.
- Consistently met or exceeded company sales goals for new policies.
- Prepared necessary paperwork to process insurance sales and renewals.
- Developed, implemented and monitored new underwriting guidelines for the agency.
- Processed applications, payments, corrections, endorsements and cancellations.
Education
Esthetician License - Esthetician
International Beauty College 3
Garland, TX05.2022
Personal Sabbatical - Nursing
The University of Texas At Arlington
Arlington, TXSkills
- Windows operating systems/Databases
- Adaptive team player
- Cheerful and energetic
- Positive Attitude and Energetic
Timeline
Customer Service Representative
Navient Solutions
06.2020 - 01.2021
Team Lead
Finish Line
08.2017 - 03.2019
Fast Track Adjuster
Fred Loya Insurance
12.2016 - 02.2017
Customer Sales Representative
Fred Loya Insurance
06.2015 - 12.2016
Esthetician License - Esthetician
International Beauty College 3
Personal Sabbatical - Nursing
The University of Texas At Arlington
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