Valerie Markle
Auburn Hills,Michigan
Summary
Dynamic and results-oriented Business Management professional with over 12 years of diverse experience in optimizing operations, driving strategic growth, and enhancing organizational efficiency. Proven track record in leading cross-functional teams, implementing innovative business strategies, and managing complex projects from inception to completion. Skilled in financial analysis, resource allocation, and risk management, with a strong ability to improve processes and increase productivity.
Overview
3
3
years of professional experience
Work History
Sales/Operations, Management Trainee
Enterprise Mobility, Corp
Warren, MI
04.2025 - Current
- Serve as a primary point of contact for business customers, resolving account concerns and delivering responsive, professional service.
- Consistently prioritize customer satisfaction, operational efficiency, and revenue growth in a fast-paced commercial rental environment.
- Generate revenue through proactive sales efforts, account development, and identifying additional rental opportunities.
- Analyze customer needs and market opportunities to identify solutions that support business growth and strengthen account performance.
Sales/Operations, Management Trainee
Penske, Corp
Warren, MI
09.2023 - 12.2023
- Developed residential and commercial customer solutions for local and national accounts, including Fortune 500 companies.
- Manage large inventory of world class recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace.
- Communicate verbally and/or in written form; remember and analyze certain information with understanding critical instructions or guidelines.
- Results oriented, attention to detail and effective time management and organizational skills.
Roadside Service Router
Tesla, Corp
Clarkston, MI
09.2023 - 12.2023
- Coordinated regional roadside assistance for Tesla owners in the central United States.
- Managed customer vehicle geo-location data and dispatched technicians to Tesla service center locations.
- Used logic and reasoning skills to address and resolve issues that may impede the delivery of quality service.
- Prepared daily strategic trend reports to measure KPI, analyzed results, prepared key presentations and recommendations for addressing product issues and customer service improvements.Coordinated regional roadside assistance for Tesla owners, enhancing customer satisfaction across the central United States.
- Managed customer vehicle geo-location data and dispatched technicians, ensuring timely support at Tesla service center locations.
- Used logic and reasoning skills to address and resolve issues that may impede the delivery of quality service.
- Prepared daily strategic trend reports to measure KPI and analyze results, providing actionable insights for product improvements and customer service enhancements.
Education
Bachelor of Business Administration -
Northwood University
Midland, MI08-2021
A.A. Associates of Arts -
Delta College University
Bay City, MI12-2020
Skills
- Data Analytics
- Customer Service
- Microsoft Office
- Excel
- PowerPoint
- Word
- Microsoft Teams
- SAP Concur
- Vendor Management
- Case Management
- Conflict Resolution
- Leadership
Personal Information
- Title: Strategic Business Planner
- Nationality: U.S Citizen
Timeline
Sales/Operations, Management Trainee
Enterprise Mobility, Corp
04.2025 - Current
Sales/Operations, Management Trainee
Penske, Corp
09.2023 - 12.2023
Roadside Service Router
Tesla, Corp
09.2023 - 12.2023
Bachelor of Business Administration -
Northwood University
A.A. Associates of Arts -
Delta College University