Valerie Mason
2345 Broadway, Manhattan,NY
Summary
Dynamic Assistant Manager with a proven track record at Saman Real Hair, excelling in retail sales and customer satisfaction. Experienced Senior Stylist who loves customer service,, good with promotional events and recognized for enhancing client satisfaction. consistently achieving sales targets while fostering a collaborative team environment. i have always been driven by new techniques and evolving new trends specializing in hair problems and solving them. i work well with human hair, synthetic hair and wigs
Overview
12
12
years of professional experience
Work History
Assistant Manager
Saman Real Hair
08.2020 - 07.2023
- Supervised daily operations to ensure smooth workflow and high-quality service delivery.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated promotional events to boost customer engagement and increase brand awareness.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, adjust strategies, and enhance performance outcomes.
Salon Cosmetologist
American Salon International
06.2015 - 01.2019
- Provided personalized hair consultations to determine client needs and preferences.
- Executed a variety of hair cutting, coloring, and styling techniques with precision.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Educated clients on product selection and aftercare to enhance service longevity.
- Assisted in training junior staff on salon protocols and best practices for customer service.
- Developed strong client relationships through exceptional communication and follow-up services.
- Implemented new products and services based on emerging trends in the beauty industry.
- Resolved customer complaints efficiently to maintain high satisfaction levels and repeat business.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Wig making specialist for special hair needs
- specialist at wig cutting, styling and recommendations
Senior Stylist
Exchange Wiesbaden Hainerberg Mall
02.2011 - 05.2015
- Collaborated with product vendors to select high-quality materials and tools for optimal styling outcomes.
- Conducted regular consultations to assess client needs, ensuring tailored services that exceeded expectations.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
- Utilized cutting-edge styling tools and techniques to create innovative looks that set the salon apart from competitors.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
- Unpacked incoming shipments and organized and displayed inventory to enhance client clothing selection experience.
- Collaborated with colleagues on special projects, such as editorial shoots and fashion shows, showcasing teamwork and versatility.
- Consistently met or exceeded sales targets for haircare products by educating clients on proper usage and benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
Associate of Arts - Cosmetology
Global Beauty And Barber Institute
907 Rivergate Pkwy Goodlettsville Tn01-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Retail operations
- Sales strategies
- Retail operations management
- Sales reporting
- Multitasking and organization
- stocking, Ordering, Inventory
- Hair cutting
Timeline
Assistant Manager
Saman Real Hair
08.2020 - 07.2023
Salon Cosmetologist
American Salon International
06.2015 - 01.2019
Senior Stylist
Exchange Wiesbaden Hainerberg Mall
02.2011 - 05.2015
Associate of Arts - Cosmetology
Global Beauty And Barber Institute