Valerie Masongsong
Certified Nursing Assistant
Henderson,NV
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
5
5
years of professional experience
Work History
CNA
Clipboard Health
Las Vegas
10.2022 - Current
- Supported needs of 10+ residents under long-term care and short term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
CNA
Mountain View Care Center Skilled Nursing
Boulder City
08.2021 - 10.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 12+ residents under long-term care
CNA Student
Highland Manor Nursing Home
Mesquite
05.2021 - 07.2021
- Collaborated and shadowed multidisciplinary team members to plan, manage and assess treatments in care units.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of 12+ residents under long-term care
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Patient Care Coordinator
ASPN Pharmacies
Las Vegas
07.2020 - 11.2020
- Knowledge of and Familiarity with benefit investigations, rejection codes, and billing terminology
- Adhered to strict HIPAA guidelines at all times according to company policy
- Processed New referrals as needed
- Answered over 250 calls per shift to respond to patient requests and needs.
- Worked with patients and families to develop future plans and discuss care actions.
- Receive and effectively route program referrals and prescriptions
- Communicate with internal contacts, manufacturers, insurance companies, pharmacies and patients to achieve program goals
- Establish effective rapport with other employees, clients, physicians, and pharmacies
Patient Care Coordinator
Hudec Dental
Las Vegas
08.2018 - 07.2019
- Completed more then 10 referral requests each day for different dental procedures. Submitted Prior-Authorizations for different procedure codes
- Adhered to strict HIPAA guidelines at all times according to company policy
- Followed up with insurances in regards to different referrals that were previously submitted and provided correct documentation to get approval.
- Loaded breakdowns of charts between patients and physicians to ensure patient comprehension of treatment plans
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Answered inquiries and addressed resolved or escalated issues to management personnel to ensure client satisfaction
- Overseen inventory
- Made sure schedule was filled for slow days
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Cleaned and sanitized dental tools and equipment, straightened/sanitized treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Scheduled appointments with specialists on behalf of clients.
- Notified and reminded clients of appointments.
Education
Some College (No Degree) - Certified Nursing Assistant
Associate of Science - Criminal Justice
05.2013
Skills
- Insurance Knowledge
- CPR Certified w/ AHA
- Patient Care
- Multi-Line Telephone Operations
- Dental terminology
- Medical Terminology
- Patient-focused care
- Recording Vital Signs
- Bathing
- Adaptable
- Compassionate caregiver
- Efficient and reliable team player
- Responding to emergencies
- Dementia and Alzheimer's knowledge
- Respiratory Equipment Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CNA - Clipboard Health
10.2022 - Current
CNA - Mountain View Care Center Skilled Nursing
08.2021 - 10.2022
CNA Student - Highland Manor Nursing Home
05.2021 - 07.2021
Patient Care Coordinator - ASPN Pharmacies
07.2020 - 11.2020
Patient Care Coordinator - Hudec Dental
08.2018 - 07.2019
College of Southern Nevada - Some College (No Degree), Certified Nursing Assistant
Everest College - Associate of Science, Criminal Justice