Valerie McCarthy
Brunswick,ME
Summary
Ambitious and motivated individual with over 10 years of management experience in both retail and food service industries. Over the past 7 years ran the day to day operations of a 24 hour high volume c-store, managed a staff of up to 14+ individuals while using skills to provide excellent customer service as well as drive sales.
Overview
26
26
years of professional experience
Work History
Order Picker
L.L. Bean
Store Manager
Cumberland Farms
12.2010 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members in a positive work environment.
- Delivered excellent customer service and adhered to standard practices to maximize profit.
- Used organization and attention to detail to manage inventory, file invoices and process credit requests to minimize loss
- Recognized for near perfect shrink during quarterly audits and received a perfect score each time for PDI readiness, which was based on the organization of merchandise throughout the store as well as for accurate data entry, the processing of daily invoices as well as credits requested through the back office computer system.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used attention to detail to create a weekly schedule of a staff of up to 14 individuals verifying proper floor coverage within a weekly budget.
- Evaluated daily store performance and incorporated daily problem solving when necessary to implement improvement plans,
- Used time management and ability to multi-task in order to meet daily order deadlines on the back office computer system while maintaining customer service standards, receiving deliveries as well as complete problem resolution when necessary.
- Managed payroll submissions for employees by checking punches and fixing when necessary. Also, oversaw the use of PTO and vacation time.
- Oversaw storewide merchandising to maintain aesthetically pleasing layout while also increasing sales and operational excellence.
Personal Support Specialist
Tender Touch Homecare
10.2007 - 10.2010
- Provided companionship, personal care and household management within private home setting
- Drove clients to shop for groceries, attend doctors appointments and to run errands
- Supported bathing, dressing and other personal care needs.
- Assisted with meal planning to meet nutritional plans
- Aided with mobility and independence for disabled individuals and continuously monitored safety
- Followed safe lifting and transferring techniques to transport clients
Shift Supervisor/Pharmacy Technician
Rite Aid Pharmacy
09.1997 - 10.2007
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Processed prescriptions in the computer system under supervision of the pharmacist.
- Transmitted claims to insurance companies for payment with the pharmacy computer system and explained benefit coverage to patients when necessary.
- Performed daily reconciliation of drawers and created deposits to be brought to the bank
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing procedures to facilitate business operations
- Coordinated shift workers for inventory receiving and restocking
- Monitored security and enforced loss prevention techniques during shift
Sales Associate
L.L.Bean
05.2003 - 08.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Warehouse Order Picker
L.L. Bean
04.1999 - 08.2001
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Utilized warehouse management system to accurately track and update inventory records.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Kept work areas neat, clean and free from debris.
Education
English Literature
University of Maine At Farmington
Farmington, MEHigh School Diploma -
Freeport High School
Freeport, ME06.1998
Skills
- Time Management
- Merchandising
- Outstanding Communication Skills
- Staff Management
- Planogram Execution
- Shrink Reduction
- Store Opening and Closing Procedures
- Team Leadership
- Inventory Control Procedures
- Customer Service
- Attention to detail
- Multi-tasking
Timeline
Store Manager
Cumberland Farms
12.2010 - Current
Personal Support Specialist
Tender Touch Homecare
10.2007 - 10.2010
Sales Associate
L.L.Bean
05.2003 - 08.2005
Warehouse Order Picker
L.L. Bean
04.1999 - 08.2001
Shift Supervisor/Pharmacy Technician
Rite Aid Pharmacy
09.1997 - 10.2007
Order Picker
L.L. Bean
English Literature
University of Maine At Farmington
High School Diploma -
Freeport High School
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