Valerie McCoy

• Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
• Utilized data-driven insights to inform decision-making processes, enhancing overall efficiency in program management tasks.
• Established program timelines and milestones.
• Improved program efficiency by streamlining processes and implementing new systems.
• Contributed proactively during brainstorming sessions with colleagues aimed at devising creative solutions for tackling challenges faced by government programs.
• Enhanced communication between departments by creating clear and concise reports on program performance.
• Monitored progress towards established goals, adjusting strategies as necessary to achieve desired outcomes efficiently and effectively.
• Evaluated program effectiveness through regular audits, identifying areas for improvement and implementing changes as needed.
• Assisted in the creation of new policies, leading to significant improvements in governmental operations.
• Responded professionally to inquiries from external partners or agencies regarding governmental programs under my purview.
• Delivered comprehensive training sessions to staff members, increasing overall productivity and knowledge levels within the team.
• Selected qualified applicants to refer to employers for possible job placement purposes.

• Planned, developed, and implemented strategies to convey information with key decision makers.
• Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.

Consult with institutional Health Care staff in support of developing, monitoring, auditing and continually implementing systems for the Department's Health Care delivery system.

Analyze and formulation regulation, procedures, polices and alternative methods of maintaining standards.

Review of Monthly Budget Plans to ensure sound fiscal projections.

Prepare and analyze statistical reports related to health care issues and make recommendations on behalf of the Regional Administrator.

• Safeguarded sensitive information through strict adherence to data security protocols and maintaining confidentiality at all times.
• Tracked health care related issues related to regional operations.
• Enhanced workflow efficiency by streamlining processes and implementing time-saving strategies.
• Liaison between institutional personnel office and DCHCS to oversee processing of Hiring packages, 607's, request for certification lists and hiring above minimum.
• Monitored DCHCS institutional vacancies.
• Optimized resource allocation through diligent monitoring of staffing levels and workload distribution.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Review and track progress of deficiencies in Correctional Health Care Services of back log of inmate medical appeals.
• Review and analyze institution Quality management, Mental Health sub-committee and Medical Program sub committee meeting minutes to identify if court mandates and departmental policy and procedures are being met.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and tours and meetings to monitor Plata, Coleman, Armstrong, Clark with Prison Law Office.
• Review and analyze Prison Law Office report of findings, follow-up of inmate complaints in regard to health care provided at Central Region institutions.
• Handled daily scheduling tasks and provided administrative support for the Regional Administrator and Health Care staff.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.

Assisted in analyzing information to determine if an investigation is warranted.

Reviewed investigative reports to ensure policies and procedures were followed.

Transcribe investigatory interviews and reports.

Formatting and providing transcipts and investigative reports and progressive discipline.

• Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
• Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Safeguarded sensitive information by adhering to strict confidentiality protocols when handling files or correspondence.
• Edited and proofread documents for accuracy and completeness.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Input data into spreadsheets and databases.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Compiled and analyzed data to produce reports.
• Assisted with onboarding of new employees.
• Edited documents to keep company materials free of grammar errors.