Valerie Menchaca
Chicago,IL
Summary
Dedicated professional with a proven track record in compassionate caregiving and efficient problem-solving, exemplified during my tenure at Abcor Home Health Inc. Excelled in creating safe, supportive environments, enhancing client satisfaction through personalized care and adept conflict resolution. Skilled in cleaning, sanitizing, and care plan development, I consistently improved quality of life for clients, achieving notable increases in positive feedback.
Overview
4
4
years of professional experience
Work History
Experienced In-Home Caregivers
Abcor Home Health Inc
02.2023 - Current
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Customer Service Representative
Grand Coin Laundry
01.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Guest Advocate (Cashier)
Target
03.2021 - 01.2022
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Collaborated with team members to provide seamless assistance across all areas of the store.
Education
High School Diploma -
Kelvyn Park High School
4343 W Wrightwood Ave, Chicago, IL 6063906-2020
Skills
- Cooking
- Cleaning and sanitizing
- First aid and safety
- Transportation services
- Compassionate caregiving
- Care plan development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Experienced In-Home Caregivers
Abcor Home Health Inc
02.2023 - Current
Customer Service Representative
Grand Coin Laundry
01.2022 - 01.2023
Guest Advocate (Cashier)
Target
03.2021 - 01.2022
High School Diploma -
Kelvyn Park High School
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