Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valerie Santiago

St Augustine ,FL

Summary

Experienced professional with expertise in building and structuring, seeking to contribute to the success of an established organization. Eager to take on new challenges and drive positive results, and eager to join a team that values dedication, innovation, and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

Navicore Solutions
10.2024 - Current
  • Create data models to support decision making processes.
  • Keeping up to date on the latest policies.
  • Identifying the root cause of customer issues and finding effective solutions to resolve them promptly
  • Creating positive interactions with all customers.
  • Demonstrating understanding and compassion towards customer concerns, even when dealing with frustrations
  • Ability to handle periods of high call volume, phone interactions, and meet performance standards.
  • Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

OFFICE MANAGER

JACKSONVILLE DOORS AND WINDOWS
01.2024 - 10.2024
  • Analyze financial information and summarize financial status
  • Payroll
  • Verify, allocate, post, and reconcile transactions
  • Interact positively with all employees
  • Pullin permits for all replacement projects
  • Assist all walk in and call-in customers
  • Assisted the sales team with quotes.
  • Ordered parts, Windows, Doors and hardware through: Pella, Simonton, Masonite, Emtek and BHI.
  • Coordinate all Installs and Warranty evaluations.
  • Direct contact with all Sub-contractors on job site.
  • Creating weekly sales reports
  • Tracking all POs and bills
  • Notarized NOC and necessary legal documents.

SHOWROOM AND INSIDE SALES SPECIALIST

Pella Windows and Doors
02.2016 - 10.2022
  • First contact person in North Florida for Spanish speaking customers
  • Main point of contact for all walk-in and call-in customers
  • Quoting new construction projects using PQM and working with blueprints
  • Responsible for entering and updating customers information in CRM system, Ace, Sales force
  • Qualifies call-in and walk-in customers to set appointments for Design and Sales Consultants
  • Answered questions in a timely manner
  • Work with all Microsoft programs, especially Excel
  • Project coordinated permits, installation and install schedule
  • Provide training to new Sales teams
  • Assisted Trade representatives with B2b Sales
  • Answered customers' questions regarding products, prices, and availability
  • Created and updated customer accounts with relevant information
  • Prepared and submitted reports to keep management informed of sales activities and progress
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Kept detailed records of daily activities through online customer database
  • Followed up with customers about upcoming appointments, by phone, text and email.

BILINGUAL CALL CENTER REPRESENTATIVE

InComm- Paypal, Visa and Mastercards
08.2015 - 02.2016
  • Answer inbound customer service phone inquiries related to InComm financial service cards
  • Offered different types of Credit cards and gift cards that would fit with customers personal or businesses goals.
  • Follow privacy laws and related regulations
  • Provide timely, accurate and courteous responses to the customers concerns or questions in accordance with InComm regulations
  • Meet adherence and quality goals according to company standards
  • Follow escalation event procedures in accordance with service manual
  • Document cardholder customer service activities
  • Boosted customer service satisfaction ratings through consistent quality control.

Waitress

Ponderosa Steak House
01.2010 - 01.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

DIPLOMA - Office Admin

Abelardo Martinez Otero High School

Secretarial Studies And Office Administration

Inter American University of Puerto Rico-Arecibo

Skills

  • Licensed Notary
  • Sales experience
  • Self-motivated with excellent organizational
  • Residential Permitting knowledge
  • Multitasker
  • Relationship Building
  • Exceptional Customer Service experience
  • B2b and retail sales experience
  • Knowledge of all Microsoft programs
  • Fluent speaking spanish and English

Certification

  • Driver's License
  • Notary for the state of FLORIDA

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Bilingual Customer Service Representative

Navicore Solutions
10.2024 - Current

OFFICE MANAGER

JACKSONVILLE DOORS AND WINDOWS
01.2024 - 10.2024

SHOWROOM AND INSIDE SALES SPECIALIST

Pella Windows and Doors
02.2016 - 10.2022

BILINGUAL CALL CENTER REPRESENTATIVE

InComm- Paypal, Visa and Mastercards
08.2015 - 02.2016

Waitress

Ponderosa Steak House
01.2010 - 01.2015

DIPLOMA - Office Admin

Abelardo Martinez Otero High School

Secretarial Studies And Office Administration

Inter American University of Puerto Rico-Arecibo

Similar Profiles

CREATE PROFILE
Valerie Santiago