Valerie Miles

Patient Account Rep:

• Streamlined billing processes to enhance efficiency and accuracy in managing patient accounts.
• Ensured all open claims are accurately billed to the appropriate insurance payers.
• Handle the physical processing, recording, and printing of Explanations of Benefits (EOBs) to accompany and mail paper claims.

Accounts Receivable:

• Collected and verified data for monthly client invoicing; ensured alignment with current contract terms and accuracy before distribution.
• Responded promptly to client inquiries regarding invoices, ensuring timely resolutions and high customer satisfaction.
• Streamlined billing processes for increased efficiency in managing patient accounts.
• Ensure all open claims are billed to the proper insurance payer.
• Physically work to record and print Explanation of Benefits to attach and mail out with paper claims.
• Collect data for monthly invoicing & distribute invoices to clients, being sure to check for accuracy through current contracts.
• Answer questions from clients regarding their invoices and insure a timely response and satisfaction.

Bookkeeping tasks (no longer perform):

• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Established QuickBooks accounting system to reflect accurate financial records.
• Provided support during audits by supplying requested documentation promptly and accurately.

Administrative tasks (currently perform):

• Maintain inventory of office supplies and request orders.
• Answered multi-line phone system, routing calls and delivering messages to staff.
• Open and properly distribute incoming mail to appropriate parties.
• Coordinate with the delivery of office supplies/equipment and the scheduling of any office equipment repairs as needed.

• Created and maintained a list of properties that were suitable for various needs and budgets.
• Set up appointments for showings of marketed properties.
• Made sure that all clients who wanted to sell or buy a home were informed about current market conditions, legal requirements, pricing, and mortgages.
• Showed properties to potential buyers and other brokers at open houses and by appointment.
• Hosting open houses and advertising online and in print helped me market and sell property for clients.
• Interacted with clients to learn about their property requirements and preferences.
• Educated clients on the sales and purchasing processes, as well as providing advice to buyers.

• Educated guests about product promotions to increase sales.
• Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
• Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
• Provide excellent guest service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
• Looked over weekly sales circulars and kept track of price changes.
• Greeted guests and gave them product information as they entered.
• Helping people live healthier lives by promoting and selling natural/organic foods and wellness products.
• Efficiently and accurately processed a large number of transactions.
• Handled POS transactions such as checks, cash, credit card purchases, and refunds.
• Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.

• Used Veribalance to eliminate financial discrepancies by expertly documenting expenses, monitoring cash deliveries, handling bank deposits, and managing statements.
• Reconciled the cash, credit card, checks, food stamps, coupons and other forms of income received through POS transactions by investigating and resolving discrepancies in order to keep the accounts audit-ready daily.
• Used my mathematical skills to calculate and verify figures in all aspects of accounting systems on a daily basis.
• Am in charge of all incoming and outgoing mail.
• Performed Western Union Transactions up to $10,000 per transaction.
• Cashed and processed Lottery tickets as well as loaded machines for Lottery scratchers.
• Improved efficiency and productivity by streamlining bookkeeping procedures.