Valerie Miller
Indianapolis,IN
Summary
Dedicated Quality Audit Specialist recognized for fostering a culture of continuous improvement. Known for training staff on best practices and enhancing compliance through strategic corrective action plans. Committed to leveraging quality management systems to optimize operational success.
Overview
14
14
years of professional experience
Work History
Quality Audit Specialist
Indiana University Health
Indianapolis, IN
09.2013 - 12.2025
- Conducted comprehensive quality audits for 100 call center associates to ensure compliance with regulatory standards and internal policies for revenue cycle functions. Compliance with Ten Elements of a call for customer satisfaction retention.
- Developed and implemented corrective action plans to address identified quality issues and enhance operational efficiency.
- Collaborated with cross-functional teams to refine quality assurance processes and improve inpatient audits.
- Trained staff on best practices in quality control, fostering a culture of continuous improvement by providing feedback and coaching.
- Preparation for 2027 EMR upgrade as well as additional training and coaching. Used CERNER AND EPIC SYSTEMS.
Patient Access Specialist
Community Health Network
Indianapolis, IN
05.2012 - 09.2013
- Facilitated inpatient and outpatient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verification procedures through hospital software and databases enhancing approval rates and reducing delays.
- Streamlined appointment scheduling systems, improving patient accessibility and operational efficiency.
- Mentored new staff on best practices for patient access protocols and customer service excellence.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Responsible for collection of copayments and arrangements on outstanding hospital balances.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, INSkills
- Quality assurance expertise
- Quality management systems
- Continuous improvement strategies
- Risk assessment
- Training support
- Critical thinking
- Microsoft Office 365
- Decision-making
- Policy administration
Timeline
Quality Audit Specialist
Indiana University Health
09.2013 - 12.2025
Patient Access Specialist
Community Health Network
05.2012 - 09.2013
Bachelor of Science - Business Management
Indiana Wesleyan University