Open To Work
Valerie Miranda
Phoenix
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wealth Transition Specialist
MassMutual
Phoenix
01.2022 - 08.2025
- Serve as subject matter expert on broker-dealer policies and procedures for external advisors transitioning to the MassMutual platform.
- Manage all aspects of new account opening, ensuring accurate entry of client data into back office systems.
- Track and monitor ACAT transfers post account opening ensuring timely and accurate processing.
- Identify and resolve Not In Good Order (NIGO) cases by collaborating with advisors and internal teams.
- Research and troubleshoot transition related issues to minimize delays and ensure a smooth onboarding experience.
- Maintain strong knowledge of broker-dealer operations and account opening procedures across direct, brokerage, and advisory products.
Asset Retention Specialist
Empower Retirement
Phoenix
04.2021 - 07.2025
- Answered incoming calls to address inquiries regarding distribution options and transactions.
- Focused on retention, conversion, and accumulation of participant assets.
- Presented options available within previous employer retirement plans to participants.
- Processed financial transactions efficiently upon participant requests.
- Demonstrated expertise in retirement plan options, distribution rules, and tax implications.
Case Manager
AssetMark
Phoenix
04.2019 - 12.2020
- Processed new business applications for investment accounts, adhering to Asset Mark, Fidelity, and TD Ameritrade requirements.
- Initiated outbound and received inbound communications with financial advisors regarding application discrepancies.
- Reviewed and processed liquidation and in-kind transfer requests from initiation to completion.
- Balanced high productivity with excellent service quality while managing multiple tasks efficiently.
Skills
- Salesforce
- Problem solving
- Client onboarding
- Microsoft Office
- Account management
- Broker-dealer operations
- Customer relationship management
- Verbal and written communication
Certification
- SIE
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Wealth Transition Specialist
MassMutual
01.2022 - 08.2025
Asset Retention Specialist
Empower Retirement
04.2021 - 07.2025
Case Manager
AssetMark
04.2019 - 12.2020