VALERIE MITCHELL
Burlington,MA
Summary
Highly knowledgeable Dental Hygienist with a background in comprehensive dental care, focusing on preventive and restorative services. Possess strong understanding of dental procedures, insurance matters, patient education and employee satisfaction. Strengths include ability to communicate effectively, coupled with strategic planning skills for improving operational efficiency in a dental practice setting. In previous roles, significant improvements were made in satisfaction rates and workflow optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist, Hygiene Mentor, Regional Hygiene Coach
42North Dental
Waltham, MA
01.2016 - Current
- Increase patient compliance through education, demonstration, and compassion.
- Develop a positive team atmosphere by utilizing the strengths of individuals to form a strong team.
- Spearhead pilot implementation throughout two regions, three states, and thirty-four offices, consistently monitoring progress and coaching.
- Responsible for hiring, onboarding, and training all new-hire hygienists.
- Directly reported to the Regional Hygiene Director and CEO regarding financial and progress metrics.
- Conducted chart audits in order to ensure the accuracy of documentation.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked successfully with a diverse group of coworkers to accomplish goals related to our success.
Registered Dental Hygienist
RDH Temps
Boston, MA
07.2015 - 12.2016
Registered Dental Hygienist
Auburndale Dental
Auburndale, MA
07.2015 - 11.2016
Registered Dental Hygienist
Dr. Steve Lazar, DMD
Waltham, MA
08.2015 - 12.2015
General Manager
Five Below
03.2008 - 12.2013
- Analyzed financial reports to identify opportunities for cost savings or revenue growth in the retail store.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Maintained store staff by recruiting, orienting and training employees.
- Resolved customer complaints professionally in a timely manner while exercising sound judgment.
- Established performance standards that are aligned with organizational values while encouraging team collaboration.
- Maintained relationships with vendors and suppliers for better pricing on merchandise items.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Directed all aspects of daily operations including scheduling, hiring and termination processes, payroll administration and customer relations.
Education
bachelors - dental hygiene
university of lousiana at monroe
monroe, lousianna09.2019
associates - science
Middlesex Community College
lowell, ma05.2015
associates - dental hygiene
Middlesex Community College
lowell, ma05.2015
Skills
- Documentation and reporting
- Strategic planning
- Cross-functional coordination
- KPI tracking
- Employee training
- Customer service
- Staff recruitment
- Conflict resolution
- Logistics management
- Workflow optimization
- Project management
- Problem-solving
- Performance monitoring
- Analytical thinking
References
- Rozelle Ross, RN, Carlton Willards Assisted Living, 978-793-1195, Rmr5309@gmail.com
- Kristin Scott, Regional Hygiene Coach, 42North Dental, 508-728-6514, KristinScottRDH@gmail.com
- Marlene Kacy, Director of Hygiene, 42North Dental, 248-376-3225, Marlene.Kacy@42northdental.com
Affiliations
- Head Coach of BYSA U-14 Boys Soccer team
- Assistant Coach of Burlington U-14 Boys Winter League
Accomplishments
- Awarded "Most Skilled Clinically", 2015
- Awarded "Most Skilled Academically", 2015
- Guest speaker at Yankee Dental 2015
Certification
- DH88814
- DH1411592-L
- BLS/CPR
Timeline
Registered Dental Hygienist, Hygiene Mentor, Regional Hygiene Coach
42North Dental
01.2016 - Current
Registered Dental Hygienist
Dr. Steve Lazar, DMD
08.2015 - 12.2015
Registered Dental Hygienist
RDH Temps
07.2015 - 12.2016
Registered Dental Hygienist
Auburndale Dental
07.2015 - 11.2016
General Manager
Five Below
03.2008 - 12.2013
bachelors - dental hygiene
university of lousiana at monroe
associates - science
Middlesex Community College
associates - dental hygiene
Middlesex Community College
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