Valerie mixon
Jacksonville,NC
Summary
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
16
16
years of professional experience
Work History
Escalation Supervisor
Results Company
Jacksonville, NC
09.2019 - Current
- Assisted in the development of strategies for resolving complex customer issues quickly and efficiently.
- Conducted regular meetings with customer service team members to discuss call center performance metrics, best practices, and areas of improvement.
- Handled confidential information relating to customer accounts while adhering strictly to company security protocols.
HHA
Senior Choice
Wilmington, NC
06.2024 - 01.2025
- Maintained accurate records of patient care plans and progress notes.
- Helped keep track of medical supplies used by the client throughout the day.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
- Gave assistance with ambulation using proper body mechanics techniques when necessary.
- Prepared meals according to dietary requirements and preferences of the client.
- Organized client's personal items for easy access during daily activities.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Guest Service Associate
Target
Jacksonville, North Carolina
04.2009 - 03.2021
- Assisted customers with locating items within the store when requested.
- Trained new cashiers on proper use of registers and store policies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Identified discrepancies between actual sales figures and expected totals.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Monitored cashier performance, providing feedback as needed.
Kitchen Hand
Home 2 Suites
Jacksonville, North Carolina
06.2019 - 06.2020
- Maintained a neat work station throughout shift hours.
- Received deliveries of food items and stored them properly.
- Disposed of garbage according to health regulations.
CNA
Premier Nursing And Rehabilitation Center
Jacksonville, North Carolina
03.2014 - 02.2016
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Certificate -
Caring For Life
Jacksonville, NC10-2013
High School Diploma -
Penn Foster Career School
Scranton, PA03-2013
Skills
- Bathing assistance
- Care plan
- Dementia support
- Ambulation techniques
- Care plan implementation
- Emotional support
- Medical charting
- Meal preparation
- Wound care
- Mobility support
- Physical therapy support
- Toileting assistance
- Personal care services
- Personal hygiene assistance
- Care plan adherence
- Patient care
- Ambulation assistance
- Progress documentation
- Nutrition management
- Client documentation
- Light housekeeping
- Vital signs monitoring
- First aid and safety
- Dressing assistance
- Patient lifting techniques
- Home health aide (HHA)
- Laundry service
- CPR and AED certification
Timeline
HHA
Senior Choice
06.2024 - 01.2025
Escalation Supervisor
Results Company
09.2019 - Current
Kitchen Hand
Home 2 Suites
06.2019 - 06.2020
CNA
Premier Nursing And Rehabilitation Center
03.2014 - 02.2016
Guest Service Associate
Target
04.2009 - 03.2021
Certificate -
Caring For Life
High School Diploma -
Penn Foster Career School