Valerie Mobley
Interim Home Health Care
Easley,SC
15
years of professional experience
Dedicated professional with extensive experience in insurance coordination and customer service. Expertise in managing patient records and facilitating communication between patients and providers, aimed at ensuring seamless service delivery and high satisfaction rates.
Work History
Insurance Coordinator
1 Year 4 Months- Coordinated insurance verification processes for patient care services.
- Managed patient records to ensure compliance with insurance requirements.
- Processed claims accurately and efficiently using industry-standard software.
- Facilitated communication between patients and insurance providers to resolve issues.
- Verified insurance and communicated coverage to staff and patients.
- Coordinated patient insurance verifications and eligibility checks for timely service initiation.
- Obtained prior authorization and precertification for outpatient procedures.
Operations Associate
5 Years 3 Months- Managed patient inquiries to ensure timely resolution and enhance customer satisfaction.
- Coordinated with healthcare providers to facilitate effective communication and service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Patient Service Representative
3 Years 5 Months- Managed appointment scheduling and follow-up communications for optimal patient flow.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction and care continuity.
- Collaborated with clinical staff to streamline referral processes and improve service delivery.
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Monitored insurance verification, ensuring accurate information for billing and claims processing.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Trained new team members on systems and protocols, promoting a cohesive work environment.
Lead Patient Service Representative
5 Years 2 Months- Coordinated communication between patients, physicians, and insurance companies for optimal care delivery.
- Implemented process improvements to enhance patient flow and satisfaction rates.
- Supervised patient scheduling, ensuring efficient appointment management and minimal wait times.
- Trained and mentored new staff on customer service protocols and office procedures.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Streamlined end-of-shift procedures by efficiently reconciling cash drawers, preparing bank deposits, and generating accurate sales reports.
- Prepared bank deposits and managed petty cash fund, maintaining accurate records of all transactions.
Education
Bachelor of Science - Health Care Management
High School Diploma
Skills
Claims processing
Claims management
Coverage verification
Authorization processing
Medical billing accuracy
Insurance policy analysis
Claims management
CPT coding
Strategic thinking skills
Customer assistance
Customer service
Active listening
Timeline
Insurance Coordinator
Interim Home Health Care
04.2025 - CurrentRead More
Operations Associate
LifeMD
02.2020 - 05.2025Read More
Patient Service Representative
Prisma Health
09.2016 - 02.2020Read More
Lead Patient Service Representative
Clemson Eye
07.2011 - 09.2016Read More
Strayer University
Bachelor of Science from Health Care Management
Read More
Seneca High School
High School Diploma
Read More