VALERIE MOISE
Orlando,FL
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
7
7
years of professional experience
Work History
Outpatient Imaging Non-Clinical Supervisor
AdventHealth
08.2024 - Current
- Conducted performance reviews to support employee development.
- Developed training programs for enhanced employee performance.
- Trained staff on best practices to enhance service delivery.
- Increased customer satisfaction with streamlined service procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Front Desk Receptionist Outpatient Imaging
AdventHealth
10.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Engagement Specialist
AdventHealth
05.2023 - 10.2023
- Track and maintain analytics.
- Lead out monthly collaborations between leaders for Innovation Tower.
- Calendar Management.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Coordinator
Premier Orthopedic of Orlando
03.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Office Manager/ Executive Assistant
The Dalegrands Services
03.2019 - 03.2021
- Addressed customer concerns promptly, leading to increased satisfaction.
- Optimized office budget by renegotiating vendor contracts.
- Fostered team collaboration by initiating regular team meetings.
- Monitored expenditures for better financial control.
- Established streamlined procedures for document management for enhanced accessibility.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Relationship Manager/Executive Assistant
Law Office of Jack D. King (Best Temp Services)
04.2019 - 11.2020
- Liaison between the Law office and medical providers
- Partnered with cross-functional teams to align strategies for improved client service.
- Facilitated open dialogue for improved client trust through regular updates and transparent communication.
- Identified client challenges by conducting thorough assessments and proposing actionable solutions.
- Cultivated strong client relationships by providing personalized support and tailored solutions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Front Desk
East Orlando Chiropractic Care
11.2017 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Science - Healthcare Administration
AdventHealth University
12-2026
Skills
- Proficient in Microsoft Office
- CPR- Basic Life Support (CPR & AED)
- Fluent in Spanish
- Fluent in Haitian Creole
- Fluent in French
- Exceptional communication
- Goal oriented
- Staff management
Timeline
Outpatient Imaging Non-Clinical Supervisor
AdventHealth
08.2024 - Current
Front Desk Receptionist Outpatient Imaging
AdventHealth
10.2023 - 08.2024
Engagement Specialist
AdventHealth
05.2023 - 10.2023
Front Desk Coordinator
Premier Orthopedic of Orlando
03.2021 - 05.2023
Relationship Manager/Executive Assistant
Law Office of Jack D. King (Best Temp Services)
04.2019 - 11.2020
Office Manager/ Executive Assistant
The Dalegrands Services
03.2019 - 03.2021
Front Desk
East Orlando Chiropractic Care
11.2017 - 04.2019
Bachelor of Science - Healthcare Administration
AdventHealth University
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