Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Mondesir

Jacksonville,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Receiving Quality Control

Accent Controls
Jacksonville, FL
05.2024 - Current
  • Assisted in training other staff members on proper use of test equipment, tools, and systems used in Quality Control operations.
  • Received and inspected raw materials.
  • Identified quality problems and recommended solutions.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.
  • Facilitated training sessions for staff on quality assurance procedures and policies.
  • Trained end users on software and hardware functionality, best practices and protocols.

Stock Clerk

Accent Controls Inc
Jacksonville, FL
01.2022 - Current
  • Received incoming shipments and verified that the correct items, in the correct quantities, were delivered.
  • Checked stock to ensure inventory accuracy and identified discrepancies between physical inventories and computer records.
  • Inspected all incoming shipments for damage before accepting them into inventory system.
  • Processed returns efficiently by verifying condition of returned items against purchase order documentation.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Examined packages and goods for damage and notified vendors of replacement needs by creating SDRs.

Warehouse Inventory Clerk

Accent Controls Inc
Jacksonville, FL
08.2021 - 01.2022
  • Maintained accurate inventory records by updating computer databases, tracking product movement and recording discrepancies.
  • Performed regular physical audits of warehouse stock.
  • Prepared daily reports on inventory levels, shortages, and other related issues.
  • Monitored storage areas for cleanliness and organization.
  • Created labels for items stored in the warehouse according to company guidelines.
  • Ensured that all products were correctly labeled before storing them in designated locations.
  • Conducted cycle counts of various inventory items to ensure accuracy of system information.
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed scheduled inventory counts and supply audits.
  • Performed inventory cycle counting and identified discrepancies.

Customer Service Representative

Accent Controls
Jacksonville, FL
02.2020 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Warehouse Inventory Clerk

Hospital At Home
Jacksonville, Florida
08.2018 - 02.2020
  • Checked in shipments and distributed them to the appropriate departments.
  • Maintained accurate inventory records by updating computer databases, tracking product movement and recording discrepancies.
  • Processed customer orders accurately and promptly.
  • Monitored storage areas for cleanliness and organization.
  • Ensured that all products were correctly labeled before storing them in designated locations.
  • Received incoming materials from vendors and inspected them for defects or damage prior to stocking shelves.
  • Conducted cycle counts of various inventory items to ensure accuracy of system information.
  • Restocked shelves when necessary to maintain adequate supply levels.
  • Operated forklifts safely while moving material around the warehouse.
  • Utilized barcode scanners to track the location of goods within the warehouse.
  • Issued pick tickets for each item requested by customers or internal personnel.
  • Retrieved requested items from designated storage locations in a timely manner.
  • Reported any damaged goods found during inspections or retrieval processes immediately.
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed inventory cycle counting and identified discrepancies.

Education

High School Diploma -

John I. Leonard High School
Greenacres, FL
05-1998

Some College (No Degree) - Chemistry

Florida International University
Miami, FL

Skills

  • Analytical and Critical Thinking
  • Communication
  • Attention to Detail
  • Computer Skills
  • Fluent in English, French, and Creole
  • Excellent Communication
  • Microsoft Office
  • Organization and Time Management
  • MS Office
  • Teamwork and Collaboration
  • Relationship Building
  • Written Communication
  • Dependable and Responsible

Timeline

Receiving Quality Control

Accent Controls
05.2024 - Current

Stock Clerk

Accent Controls Inc
01.2022 - Current

Warehouse Inventory Clerk

Accent Controls Inc
08.2021 - 01.2022

Customer Service Representative

Accent Controls
02.2020 - 08.2021

Warehouse Inventory Clerk

Hospital At Home
08.2018 - 02.2020

High School Diploma -

John I. Leonard High School

Some College (No Degree) - Chemistry

Florida International University

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Valerie Mondesir