Valerie Mongioi
Atoka,TN
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style. Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Goal to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Human Resources Business Partner
AutoZone (Corporate)
07.2021 - 01.2024
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee concerns, and other sensitive issues.
- Resolved disputes, employee terminations, and disciplinary procedures.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Collaborated with leadership to assess and improve policies across board.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Collaborated with legal and compliance teams to review paperwork, and to obtain feedback.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Instructed senior leaders on appropriate employee corrective steps.
Divisional Field HR Generalist
AutoZone
08.2017 - 07.2021
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Oversaw and managed hiring process and assisted human resources.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and coordinated employee training programs to improve productivity and performance.
- Collaborated with managers to identify and address employee relations issues.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Created and delivered HR training sessions to staff, managers and executives.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Implemented onboarding and orientation programs for new employees.
Store Manager of Operations
AutoZone
04.2004 - 08.2017
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZ05.2015
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZ01.2013
Skills
- Coaching leadership
- Managing employee relations
- Legal Compliance
- Exit Interviews
- Succession Planning
- Talent management
- Policy Implementation
- Employee Relations
- Integrating policies
- Optimizing performance
Timeline
Human Resources Business Partner
AutoZone (Corporate)
07.2021 - 01.2024
Divisional Field HR Generalist
AutoZone
08.2017 - 07.2021
Store Manager of Operations
AutoZone
04.2004 - 08.2017
Bachelor of Science - Human Resources Management
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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