Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Monroe

San Tan Valley,AZ

Summary

20+ years CDL holder, Current CPR/First Aid Holder, Current International Missionary since 2021

Overview

23
23
years of professional experience

Work History

Customer Service Advocate

Verizon Wireless
03.2018 - 06.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed opening and closing functions to meet operational needs.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.

Teacher

Public Schools Of Robeson County
08.2013 - 06.2016
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.

Teacher

Scotland County Public Schools
01.2013 - 06.2013
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.

Associate Teacher

Four County Community-Laurinburg Head
08.2000 - 06.2010
  • Applied play-based strategies to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained consistent classroom schedule with wide range of experiences.
  • Collaborated with colleagues to develop interdisciplinary lessons, providing students with a comprehensive understanding of subjects.
  • Contributed to successful school-wide events by collaborating with fellow teachers on planning committees, coordinating logistics, and supervising student participants.

Soldier

US Army
08.2005 - 02.2006
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Responded calmly and professionally to chemical, biological and nuclear threats.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Enhanced team cohesion by leading rigorous physical training sessions.
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Enhanced morale, organizing recreational and team-building activities.
  • Led patrols to maintain security, ensuring safety of designated areas.
  • Improved team cohesion by conducting regular training exercises and fostering a supportive environment.

Education

Graduate - Biblical Studies

NC College of Theology
Wilmington, NC
10.2023

Bachelor - Biblical Studies

NC College of Theology
Wilmington, NC
10.2022

Bachelor Of Arts For Teaching - Early Childhood Education

University North Carolina At Pembroke
Pembroke, NC
12.2010

Skills

    Oral & written Communication skills, flexibility, adaptability, & exceptional advocate for customers

Timeline

Customer Service Advocate

Verizon Wireless
03.2018 - 06.2023

Teacher

Public Schools Of Robeson County
08.2013 - 06.2016

Teacher

Scotland County Public Schools
01.2013 - 06.2013

Soldier

US Army
08.2005 - 02.2006

Associate Teacher

Four County Community-Laurinburg Head
08.2000 - 06.2010

Graduate - Biblical Studies

NC College of Theology

Bachelor - Biblical Studies

NC College of Theology

Bachelor Of Arts For Teaching - Early Childhood Education

University North Carolina At Pembroke

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Valerie Monroe