Valerie Montemayor
San Antonio,TX
Overview
4
4
years of professional experience
Work History
Consultant- Services
Progressive Insurance
San Antonio, TX
02.2024 - Current
- Address customer inquiries and assist with policy transactions for single or multiple lines of auto coverages, in regard to all 50 states.
- Navigate multiple computer systems simultaneously while actively listening, collecting, and documenting customer information.
- De-escalate calls and resolve conflicts while effectively communicating and addressing challenging issues.
- Apply great customer service skills by actively listening to customers questions or concerns, showing appropriate empathy, and delivering customer solutions.
- Recognize applicable opportunities to assist customers by offering more coverages and proactively educate what/how these coverages are relevant to their needs.
Medical Assistant
Dr. Jorge Saravia- Neurology
San Antonio, TX
03.2021 - 02.2024
- Collaborated with local pharmacies to resolve and clarify issues with patient concerns in regard to medications.
- Interviewed and engaged with patients to obtain medical history, document chief complaints, and obtain vital signs.
- Managed filing insurance claims forms in accordance with applicable regulations.
- Educated patients about medications, procedures and physician's instructions.
- Proactively communicated with patients in regard to medical updates, responded to office emails in a timely manner, answered phones, scheduled appointments and managed in-office patient flow.
Education
Texas State University
San Marcos, TXAccomplishments
- Peer Mentor at Progressive
Languages
Spanish
Professional
Timeline
Consultant- Services
Progressive Insurance
02.2024 - Current
Medical Assistant
Dr. Jorge Saravia- Neurology
03.2021 - 02.2024
Texas State University