Valerie Moon
Midlothian,TX
Summary
Highly-motivated nursing student with compassionate nature and drive to serve local community. Strong work ethic, adaptability and exceptional interpersonal skills. Offers in-depth knowledge of community resources and works effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Happy House Cleaning
04.2021 - Current
- Managed day-to-day business operations.
- Disinfected and mopped kitchens and bathrooms to keep facilities/homes sanitary and clean.
- Dusting, sweeping, vacuuming and mopping.
- Wiping down of all surfaces
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service.
Volunteer
Faith Formula Human Services
07.2024 - 08.2024
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assisted in food distribution for increased community reach and support.
- Enhanced pantry efficiency by organizing food items and maintaining a clean workspace.
- Collaborated with other volunteers to create efficient sorting and distribution processes.
- Greeted community members upon arrival to create welcoming environment.
- Served food to community members at pantry based on preferences, nutritional recommendations and needs.
- Ensured safe handling of perishables, prioritizing proper storage and temperature control measures.
- Engaged with community members to offer information about available resources for housing, clothing and utilities assistance.
- Delivered food to families and individuals in surrounding neighborhood to establish strong community relations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Caregiver
Midtowne Assisted Living
08.2018 - 12.2020
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Volunteer
Manna House/heaven's Attic
06.2018 - 08.2018
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Stocked shelves with newly arrived products.
Customer Service Agent
Lead Tag
06.2016 - 06.2018
- Monitored customer accounts to identify potential churn risk factors.
- Provided support services to customers in a timely manner and addressed their queries efficiently.
- Attended training sessions regularly to stay current on new products or services.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed strong customer relationships to encourage repeat business.
Volunteer
Dallas Life
06.2017 - 08.2017
- Transported clients to appointments and shelters as needed.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Worked closely with shelter staff to ensure best practices were followed during volunteer shifts.
- Volunteered at soup kitchens, offering meals to those without access to regular nutrition sources.
Education
Bachelor of Science - Nursing
Baylor University
Waco, TX12-2025
Associate of Science -
Navarro College
Corsicana, TX05-2023
Skills
- Client service
- Attention to Detail
- Teamwork and Collaboration
- Community Service
- Critical thinking
- Verbal and written communication
- Customer relations
Certification
BLS
Timeline
Volunteer
Faith Formula Human Services
07.2024 - 08.2024
Owner
Happy House Cleaning
04.2021 - Current
Caregiver
Midtowne Assisted Living
08.2018 - 12.2020
Volunteer
Manna House/heaven's Attic
06.2018 - 08.2018
Volunteer
Dallas Life
06.2017 - 08.2017
Customer Service Agent
Lead Tag
06.2016 - 06.2018
Bachelor of Science - Nursing
Baylor University
Associate of Science -
Navarro College
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