Valerie Moore
Lee’s Summit,MO
Summary
With over 20 years of experience in leadership roles within business and medical office facilities, consistently demonstrating a strong work ethic and dedication. Thrives under pressure and excels in high-stress situations, effectively handling challenges. Passionate about collaborating with physicians and prioritizing patient well-being. Successfully managed client reception and coordinated client services in previous roles, ensuring a seamless experience for all.
Overview
18
18
years of professional experience
Work History
Reimbursement Coordinator/Patient Scheduler
Saint Luke’s Physicians Group
02.2018 - Current
- This position involves verifying payor type, eligibility and insurance benefits, as well as estimate completion and money collection over the phone within assigned work queue
- Position also involves ensuring payor pre-certification has been obtained and communicated to all appropriate parties and placed on the account for billing purposes with minimal support from a supervisor
- Position requires extensive phone and computer work, as well as interaction with patients, payors, schedulers and physicians’ offices
- Provided exceptional customer service by addressing patient concerns regarding billing issues promptly and professionally.
- Streamlined patient eligibility verification processes, resulting in reduced wait times for service authorization approvals.
- Established strong relationships with payer representatives, fostering open communication channels that facilitated problem resolution and expedited claim approvals.
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Controller/Accounts Receivable
Signature Medical Group/ KCIM
01.2016 - 01.2018
- Help patients with billing and insurance questions
- Collect all medical office charges and copays to prepare daily bank deposits
- Print out daily charge logs for deposit and comparison
- Collect and run all credit card payments on current and outstanding bills
- Call and mail out letters to patients with outstanding bills
- Research and resolve invoice and payment discrepancies
- Prepared balance sheets, cash flow reports and income statements.
Surgical Administrative Assistant
HCA MIDWEST HEALTH – BELTON REGIONAL MEDICAL CENTER
01.2014 - 01.2016
- Attend and take minutes for monthly Surgery advisory committee meetings with surgeons and leading hospital staff
- Work with hospital purchasing and supply chain department on orders and submissions into VIRA (Vendor item request application)
- Enter KRONOS time keeping, training codes, education, work comp, etc
- Schedule surgical cases and emergent add-on cases
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Medical Receptionist Coordinator
ORLIN AND COHEN ORTHOPEDICS
01.2013 - 01.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Front Office Administrator
NEUROSURGERY OF SOUTH KANSAS CITY
01.2009 - 12.2013
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Medical Assistant
HEADACHE AND PAIN CENTER
01.2008 - 01.2009
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Chiropractic Assistant, Front Desk Coordinator
RHODE CHIROPRACTIC
01.2007 - 01.2008
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Enhanced patient comfort and readiness for adjustments by efficiently preparing treatment areas and equipment.
- Developed patient education materials, improving understanding and compliance with treatment regimens.
- Supported chiropractors during treatments to enhance patient care and expedite appointment turnover.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Applied Science - Medical Assisting
BROWN MACKIE COLLEGE
Lenexa, KS01.2009
Skills
- Prior Authorization
- HIPAA Compliance
- Insurance Verification
- Eligibility Determination
- Provider Relations
- Payment posting
- Explanation of Benefits
- Benefits coordination
- Microsoft Office
- Client Service
- Clerical writing
- Copay Collection
- Eligibility Verification
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Leadership skills
- Reliability
- Excellent Communication
- Adaptability and Flexibility
Timeline
Reimbursement Coordinator/Patient Scheduler
Saint Luke’s Physicians Group
02.2018 - Current
Controller/Accounts Receivable
Signature Medical Group/ KCIM
01.2016 - 01.2018
Surgical Administrative Assistant
HCA MIDWEST HEALTH – BELTON REGIONAL MEDICAL CENTER
01.2014 - 01.2016
Medical Receptionist Coordinator
ORLIN AND COHEN ORTHOPEDICS
01.2013 - 01.2014
Front Office Administrator
NEUROSURGERY OF SOUTH KANSAS CITY
01.2009 - 12.2013
Medical Assistant
HEADACHE AND PAIN CENTER
01.2008 - 01.2009
Chiropractic Assistant, Front Desk Coordinator
RHODE CHIROPRACTIC
01.2007 - 01.2008
Associate of Applied Science - Medical Assisting
BROWN MACKIE COLLEGE
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