Valerie Moreno
Santa Barbara,CA
Summary
Resourceful, willing to grow and learn. Possesses great interpersonal skills and always maintains a high
level of professionalism.
Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
South Coast Montessori
Goleta, CA
03.2023 - Current
- Assist Lead Teacher in daily classroom activities.
- Help or guide children to be claim and organized.
- Maintain classroom behaviors.
- Organize class room materials.
- Reports and playground assistance.
Teacher's Assistant
Montessori School Center
Goleta, CA
08.2022 - 03.2023
- Supported student learning objectives through personalized and small group assistance
- Graded assignments and reported individual progress to teacher
- Supported classroom maintenance and upkeep, organizing books and materials
- Reviewed lesson material with students individually or in small groups
Special Education Teacher Assistant
Goleta Union School District
Goleta, CA
08.2018 - 01.2021
- Assist certificated personnel in providing instruction to individual or small groups of severely handicapped students
- Work with groups and individual students in variety of areas such as sensory stimulation, language development, number concepts, visual perceptions
- Observe and control behavior and interaction of students according to approved procedures; report progress regarding student performance and behavior.
Behavioral Therapist
Holdsambeck & Associates, Inc
Santa Barbara, CA
02.2019 - 01.2020
- Data collection for assessments on individual person
- Implement intervention on child assessment
- Demonstrate appropriate behavior according to assessment
- Teach successful communication for meaningful life experiences
Behavioral Therapist
NATIONAL BEHAVIORAL CARE
Santa Maria, CA
03.2018 - 01.2019
- Implement child's individualized intervention plan at their home
- Record behavioral data during home visits
- Maintain client's confidentiality.
- Developed behavior intervention plans based on principles of applied behavior analysis
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies
Air Planning Advisor
VIKING CRUISES
Woodland Hills, CA
09.2017 - 03.2018
- Handle customer service escalated calls and or written correspondences and issues appropriately
- Expert resource on Air Related topics in Call Center, including Sabre/CoStar interface, itineraries, policies, airline policies, related processes (documents, air, payments
- Demonstrate problem solving ability, and strong organizational skills.
- Developed and maintained strong relationships with clients to maximize satisfaction
Customer Service Representative
MV TRANSPORTATION
Santa Clarita, CA
07.2008 - 09.2017
- Answer passenger calls in timely manner and minimize hold times
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate
- Schedule passenger trip requests manually or through use of automated system to achieve system goals and considering operator and vehicle availability and vehicle capacity types
- Communicate passenger cancellations in timely manner to scheduling, dispatch, or vehicle operations personnel.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Developed and updated databases to handle customer data
- Responded proactively and positively to rapid change
- Increased efficiency and team productivity by promoting operational best practices
Education
BACHELOR'S - SOCIOLOGY
California State University
June 2017
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
College of the Canyons
2015
Skills
- Data Collection
- TRAINING
- Special Education
- Behavioral Therapy
- Teaching (6 years)
- Pediatric first aid and pediatric CPR
- Assessments
Certification
CPR Certification
March 2023 to March 2025
Timeline
Teacher's Assistant
South Coast Montessori
03.2023 - Current
Teacher's Assistant
Montessori School Center
08.2022 - 03.2023
Behavioral Therapist
Holdsambeck & Associates, Inc
02.2019 - 01.2020
Special Education Teacher Assistant
Goleta Union School District
08.2018 - 01.2021
Behavioral Therapist
NATIONAL BEHAVIORAL CARE
03.2018 - 01.2019
Air Planning Advisor
VIKING CRUISES
09.2017 - 03.2018
Customer Service Representative
MV TRANSPORTATION
07.2008 - 09.2017
BACHELOR'S - SOCIOLOGY
California State University
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
College of the Canyons
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