Valerie Moreno
Houston,TX
Summary
Dynamic Customer Service Representative with a proven track record at Copart Auto Auctions, enhancing customer satisfaction through expert resolution of complaints and meticulous document control. Excelled in building relationships and efficiently managing accounts, demonstrating exceptional coordination skills and empathy. Achieved significant improvements in service delivery by implementing strategic problem-solving techniques.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Copart Auto Auctions
Houston, TX
06.2024 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Provided excellent customer service by answering questions about vehicle features and specifications.
- Verified customer information and paperwork for each car prior to sale.
- Checked all documents related to sales transactions against company policies before handing over keys or titles.
- Processed applications for new titles, transfers and duplicate titles.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Navigated through computer systems to review information and respond appropriately to callers.
- Developed effective working relationships with team members across multiple departments.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Education
Some College (No Degree) - Dental Assistant
The College of Health Care Professions
TXSkills
- Account updating
- Scheduling
- Complaint resolution
- Coordination
- Document control
- Problem resolution
- Empathy and patience
- Positive and professional
- Paperwork processing
- Member account management
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Copart Auto Auctions
06.2024 - Current
Some College (No Degree) - Dental Assistant
The College of Health Care Professions
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