Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Morris

Sonora,CA

Summary

Detail-oriented Medical Receptionist with 28 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Overview

13
13
years of professional experience

Work History

Property Management Assistant

Aroz Properties
Sacramento, CA
07.2018 - Current
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Facilitated tenant paperwork processing and verification.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Handled resident complaints and expedited maintenance requests.

Referral Specialist

Tuolumne Me Wuk Indian Health Center
Sonora , CA
04.2017 - 07.2018
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Entered confidential patient information and updated electronic records in database.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Aided clinical team to support administrative needs for clinical referrals.
  • Obtained PA for services such as diagnostic imaging.
  • Gathered and verified insurance requirements to meet payer requirements.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Developed productive working relationships with numerous insurance company representatives.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Answered questions and resolved concerns raised by both patients and specialists.

Admit Clerk/Medical Receptionist

Tuolumne County Behavioral Health
Sonora, CA
11.2012 - 04.2017
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Trained new staff on office procedures, insurance processes and medical terminology.

Education

High School Diploma -

Aptos High
Freedom, CA
06.1985

Skills

  • Accurate documentation
  • Multi-line phone proficiency
  • Insurance precertification processes
  • Proficient in RPMS
  • MS Office expertise
  • Communication
  • Problem resolution
  • Active listening
  • Computer skills
  • Multitasking
  • Organizational skills
  • Troubleshooting
  • Critical thinking

Timeline

Property Management Assistant

Aroz Properties
07.2018 - Current

Referral Specialist

Tuolumne Me Wuk Indian Health Center
04.2017 - 07.2018

Admit Clerk/Medical Receptionist

Tuolumne County Behavioral Health
11.2012 - 04.2017

High School Diploma -

Aptos High

Similar Profiles

CREATE PROFILE