Valerie Mueller
Executive Assistant
Elizabeth City,NC
Summary
Enthusiastic Executive Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of administrative support and organization and training in prioritization and multitasking. Motivated to learn, grow and excel in a career that is both challenging and rewarding.
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Executive Assistant to the President
College Of The Albemarle
Elizabeth City, NC
01.2019 - Current
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for the college president and Board of Trustees.
- Worked with senior management to initiate new projects and assist in various processes.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative Assistant to the Vice President
College of The Albemarle
Elizabeth City, NC
05.2018 - 12.2019
- Division, Student Success and Enrollment Management, Provide professional customer service to students/potential students; independently respond to letters and general correspondence of a routine nature; prepare a variety of regular and confidential documents including general correspondence, agendas, reports, forms, certificates, contracts and memos; collate and prepare copies of documents; distribute information.
- Answer the telephone; respond to requests for information from the general public, students, faculty/staff; provide routine information and directions; convey messages; provide information on college.
- Submit support tickets on behalf of SSEM as needed, provide e-procurement, contracts, supplies and business office support.
- Verify and review forms for completeness and conformance with established regulations and procedures; update and maintain files; purge outdated and obsolete files and shred sensitive documents; collect and process appropriate information; ensure that regulatory and accrediting agencies receive appropriate forms and reports.
- Order and maintain appropriate supplies and equipment; maintain print/non-print division materials; recommend improvements in work flow, procedures and use of equipment.
- Work as a integral member of SSEM.
- Maintain working knowledge of processes and procedures of the SSEM Division (ex.
- Residency Determination Services (RDS), 25ive, budget, Student Code of Conduct).
- Collect and distribute mail for the VP.
- Serve as a note taker for the Enrollment Management Committee and SSEM staff meetings.
- Prepare requisitions and coordinate the pick-up and delivery of food items as requested by the VP.
- Serve as the 25Live room scheduler for assigned areas for the general public as well as staff; maintain signed copies of College Facility Use Agreements and coordinate with the appropriate personnel; provide support to outside entities, as needed.
- Prepare monthly credit card reconciliation form; maintain/reconcile monthly budget for SSEM and grant budgets for the VP.
- Preform other duties and responsibilities as assigned.
- Manage part-time staff schedules, workflows and monthly time sheets.
- Manage work-study schedules, workflows and monthly time sheets.
- Maintained staff directory and company policy handbook for human resources department.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Accounts Receivable Technician
Jennette Brothers, Inc
Elizabeth City, NC
08.2017 - 05.2018
- Receipt customer payments using Eagle accounting and inventory management software.
- Track all money received and prepare daily deposits.
- Develop reports to detail aging and past due accounts for senior management.
- Analyze accounts to discover discrepancies and resolve all variances promptly.
- Coordinate with Sales staff and manage collection activities and credit worthiness for accounts.
- Initiate collections proceedings against past due accounts.
- Prepare and analyze customer usage reports for senior management.
- Track and manage vendor rebate programs: apply for qualifying rebates, prepare monthly and quarterly bill backs to vendors and track payment.
Development Assistant and Database Manager
College Of The Albemarle
Elizabeth City, NC
01.2016 - 06.2017
- Provided reporting and technical expertise for maintenance of organizational processes.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Developed and compiled reports on delivery of data and daily revenue projections.
- Led multiple projects simultaneously, adhering to strict deadlines, and producing quality work.
- Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Administered financial record keeping for the college's foundation.
- Provide accounting and bookkeeping services for the college's foundation.
Administrative Assistant
College of The Albemarle Foundation
Elizabeth City, NC
04.2014 - 01.2016
- Responsible for all COA Foundation constituent and giving records, maintaining an accurate and efficient donor database (Raiser’s Edge), recording gifts, generating acknowledgement letters and year-end financial reports and budgets; assist with COA Foundation’s efforts to attract private support by assisting with campaign planning and implementation.
- Responsible for active management of Foundation’s NextGen Scholarship Database.
- Following the Scholarship Committee’s award determination, updates necessary computer records; advises Scholarships and Student Aid and generates and mails award letters to recipients and acknowledgement letters to donors.
- Provide administrative services in relation to the Foundation Board of Directors.
- This includes preparation of meeting agendas, meeting minutes and board packages needed for quarterly Board of Directors meetings, scheduled committee meetings and other meetings as needed.
- Accounts Receivable – prepare journal entries for all donations and grants that are received by the Foundation.
- Prepare bank deposits and reconcile banking statements.
- Accounts Payable – code all expenses and process disbursements.
- Create financial reports based upon several database qualifiers.
- Create analysis reports based on year to year giving and identify the anomalies that potentially influence giving.
- Assist in the preparation of marketing materials Manage foundation assistants, interns and work study students.
- Oversee the College of The Albemarle Foundation’s Student Ambassadors.
- Management and planning for all internal and external Foundation events and projects including securing and management of vendors, management of sales, identifying new potential supporter, etc.
Administrative Assistant to the Director
INIT Innovations in Transportation
Chesapeake, VA
09.2011 - 04.2014
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Processed invoices and expenses using Concur to facilitate on-time payment.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Coordinate arrangements for trade shows and vendor expos, including booth space, equipment, registrations, customer dinners and travel and lodging.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created PowerPoint presentations for business development purposes.
- Executed record filing system to improve document organization and management.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Flight Attendant
Air Wisconsin Airlines Corporation
Appleton, WI
09.2005 - 02.2012
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Flight Attendant
Independence Air
Dulles, VA
06.2003 - 09.2005
- Provide excellent customer service by ensuring welcoming environment to passengers and professionally addressing customer requests.
- Follow established guidelines to provide for safety of passengers and handle inflight emergencies and security in accordance with standard emergency procedures and practices.
- Initial Operating Experience Instructor – administer operational check ride for new hire Flight Attendants.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Education
Associate of Arts - Business Administration
Tidewater Community College
Norfolk, VA 05.2012 - 05.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Administrative supportundefined
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Executive Assistant to the President
College Of The Albemarle
01.2019 - Current
Administrative Assistant to the Vice President
College of The Albemarle
05.2018 - 12.2019
Accounts Receivable Technician
Jennette Brothers, Inc
08.2017 - 05.2018
Development Assistant and Database Manager
College Of The Albemarle
01.2016 - 06.2017
Administrative Assistant
College of The Albemarle Foundation
04.2014 - 01.2016
Associate of Arts - Business Administration
Tidewater Community College
05.2012 - 05.2014
Administrative Assistant to the Director
INIT Innovations in Transportation
09.2011 - 04.2014
Flight Attendant
Air Wisconsin Airlines Corporation
09.2005 - 02.2012
Flight Attendant
Independence Air
06.2003 - 09.2005
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