Valerie Murphy
Frederick,Maryland
Summary
10+ years of Business Industry experience Innovative, strategic and self-starting leader with a thorough knowledge of complex administrative, technological and datasafeguarding duties Expertise in Salesforce (classic and lightning), ShareFile, Flex Stream, Vonage, Nextiva, Microsoft Office 365, Word, Excel, PowerPoint, and SharePoint Stretch assignments include (not limited): Coordination and execution of annual company special events, Strategic databased innovation of company processes, On-board and train new employees Notable Accomplishments: President of the Special Events Committee
Overview
12
12
years of professional experience
Work History
Senior Program Specialist-Grant Support
HealthWell Foundation
07.2022 - 10.2023
- Developed innovative feedback, Bright Ideas, and strategies to increase training effectiveness.
- Administered detailed verifications for post-applicant casework for diagnosis, Medicare, and income eligibility decisions.
- Managed check voids, refunds, and reissues for AP and AR activities to support financial control standards for overpayments received from providers, pharmacies, and patients.
- Achieved a monthly high performance in email responses throughout employment. Especially in Q1, Q2
- Created edits in PDMI system to ensure matching patient data between HealthWell pharmacy card and pharmacy transactions.
- Researched qualified 501c3 non-profits, and drug manufacturers to provide additional resources to patients in need.
- Analyzed self-performance data to identify areas of improvement.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance to new team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened professional communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed Income Document Review guidelines for audit when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed patients and explained scope of 150 different available grant programs with details including formulary, ICD-10, diagnosis, and income eligibility.
- Developed extensive fact-checking and research skills by continuously reviewing payments, activities, and original documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Program Enrollment Specialist
HealthWell Foundation
07.2021 - 07.2022
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications, next steps, and paperwork.
Foundation Associate
Healthwell Foundation
11.2018 - 07.2021
- Streamline, analyze and confidentially store company data, while safeguarding security standards for Hippa compliance
- Assist with recognizing and upholding digital security systems to protect delicate information
- Develop, promote and implement procedures for effective data management
- Assess system performance while identifying trends that could impact the company bottom-line
- Responsible for vendor relations management, as well as training newly hired team members.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Special Events Coordinator
Self Employed Events
01.2012 - 06.2021
- Conduct short and long-term planning, collaboration and execution of signature events including: private weddings, receptions, sporting events, job fairs and corporate social events
- Reclaims items of significance (Beer, wine, and liquor) to ensure proper adherence to state laws
- Flexibly performs duties as team lead, bartender, or server.
- Supports and coaches event team to build long-term, value-based customer relationships that enable achievement of sales objectives
- Administers all phases of the event department, including but not limited to labor, sales, planning, administrative procedures, set-up and break-down of events.
- Supervised staff during events and maintained efficient performance.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Organized and implemented special events with as many as 200 guests.
- Assisted with schedules and timelines for events.
- Managed event logistics and operations.
Administrative Coordinator
The Healing Path
01.2015 - 01.2016
- Managed all day-to-day office operations, including on-boarding new staff, SOPs, vendor relations and Mindbody online liaison for new clientele
- Streamlined financial and operational functions including: invoices, employee expenses, timesheets and employee HR paperwork
- Achieved monthly sign-up bonus for membership contracts
- Technical support for Mindbody, Nextiva, WordPress, Constant Contact, Time Clock, Vendor Management and Quick Books
- Audited monthly financial membership reports, contacted clients and collected late payments to ensure stable cash-flow.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Associates of Arts - Transfer Studies
Anne Arundel Community College
Arnold, MDSkills
- Program Support
- Team Collaboration
- Excellent Phone Demeanor
- Applicant Screening
- Patient Advocacy
- Provider Relations
- Data Entry Skills
- Customer Service Background
- Proficient in Microsoft 360
- Database Management
Timeline
Senior Program Specialist-Grant Support
HealthWell Foundation
07.2022 - 10.2023
Program Enrollment Specialist
HealthWell Foundation
07.2021 - 07.2022
Foundation Associate
Healthwell Foundation
11.2018 - 07.2021
Administrative Coordinator
The Healing Path
01.2015 - 01.2016
Special Events Coordinator
Self Employed Events
01.2012 - 06.2021
Associates of Arts - Transfer Studies
Anne Arundel Community College
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