Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Najera

El Paso,TX

Summary

Tax Resolution Specialist offering comprehensive background in customer service, and tax resolution. Desires a challenging role within ADP. Highly analytical, results-driven who works quickly and accurately under tight deadlines.

Overview

7
7
years of professional experience

Work History

Tax Research Specialist

ADP Inc
9 2014 - Current


  • Manage high profile notices with accurate and timely correspondence to our clients.
  • Assist with testing cycles and development of new procedures
  • Work directly with amendments, account managers, and state and federal agencies to achieve accurate and timely resolution of client tax accounts
  • Review current work methods and procedures and offer recommendations for improvement.
  • Assist in mentoring new hires, while providing helpful tips and high quality performance standards
  • Maintain up-to-date knowledge of complex federal and state tax issues

Associate Tax Research Specialist

ADP Inc
El Paso, TX
10.2007 - 10.2014
  • Povided customer support to both internal and external client contacts.
  • Responded to basic inquiries regarding ADP products, and assisted with non-technical questions.
  • Delivered both written and verbal correspondence to customers, federal and state agency representatives.
  • Established strong interpersonal skills and product knowledge to execute daily activities.
  • Extensive knowledge of tax procedures, rules and regulations on federal and state levels.
  • In-depth knowledge of basic accounting and financial methods.

Manager

National Self Storage
El Paso, TX
1 2002 - 10 2007
  • Met gross revenue targets set forth by company ownership, through sales and marketing activities.
  • Provided outstanding customer service in person and via telephone.
  • Maintained professional, courteous relationships with existing and prospective customers, company vendors, community business members and company staff.
  • Upheld financial reporting and bookkeeping systems provided by employer.
  • Supervised any additional staff, such as relief managers and other designated personnel.
  • Made bank deposits, purchased supplies and services as needed.
  • Completed any collection activities that were required of delinquent accounts.

Education

Associate of Science - Business Management

Park University
El Paso, TX
2020

Skills

  • Research and analytical
  • operations management
  • expertise in process improvement 
  • Critical thinking skills
  • strong written and oral communication skills
  • able to work with minimal to no supervision
  • Microsoft word and excel

Timeline

Associate Tax Research Specialist

ADP Inc
10.2007 - 10.2014

Tax Research Specialist

ADP Inc
9 2014 - Current

Manager

National Self Storage
1 2002 - 10 2007

Associate of Science - Business Management

Park University

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Valerie Najera