Valerie Nguyen
Anaheim,CA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.
Overview
14
14
years of professional experience
Work History
Care Manager
Respite Home Care Services, Inc.
04.2012 - 03.2022
- Facilitated communication between members of health care team while involving clients in decision-making processes to minimize service fragmentation.
- Ascertained whether client needed medical assistance at home with the help of a caregiver and prepared a care plan with client and caregiver to promote independence while helping client with ADL's.
- Completed initial discharge planning assessments in electronic medical records
- Communicated with patients with compassion while keeping medical information private.
- Developed and implemented care management plan to address needs and goals.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Mail Handler Assistant
USPS
10.2021 - 11.2021
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Operated mail processing equipment and manually sorted mail.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Caregiver
Respite Home Care Services, Inc.
04.2012 - 03.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Shipping and Receiving Clerk
Ace Products
08.2015 - 06.2016
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
- Updated tracking system to enhance operations.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Maintained inventory of shipping materials and supplies.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Care Manager / Caregiver
Caring Hands Home Care Services, Inc.
02.2008 - 04.2012
- Completed initial discharge planning assessments in electronic medical records
- Facilitated communication between members of health care team while involving clients in decision-making processes to minimize service fragmentation.
- Liaised with dischare supervisor to review cases and improve care.
Education
Some College (No Degree) -
Irvine Valley College
Irvine, CAHigh School Diploma -
Stephen T. Mather High School
Chicago, IL 06.2005
Skills
- Decision Making
- Verbal and Written Communication
- Employee Supervision
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Time Management
- Patient Advocacy
- Patient Care Assessment
- Administrative Staff Supervision
- Clear Communication
- Carrier Relations
- Organization and Prioritization
- Information Ordering and Categorizing
- Contents Verification
- Document Preparation
- Order Checking
- Records Management
- Postage Calculation
- Invoice Preparation
- Freight Labeling
- Delivery Scheduling
Timeline
Mail Handler Assistant
USPS
10.2021 - 11.2021
Shipping and Receiving Clerk
Ace Products
08.2015 - 06.2016
Care Manager
Respite Home Care Services, Inc.
04.2012 - 03.2022
Caregiver
Respite Home Care Services, Inc.
04.2012 - 03.2020
Care Manager / Caregiver
Caring Hands Home Care Services, Inc.
02.2008 - 04.2012
Some College (No Degree) -
Irvine Valley College
High School Diploma -
Stephen T. Mather High School
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